SYSTEM ENGINEER L4(CONTRACT)

Wipro Technologies; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Wipro Limited in India is seeking a seasoned Technical Support professional to handle customer inquiries via calls and emails, troubleshoot OS issues, and provide timely resolutions.

You will work with tools like Citrix, VDI, VPN, Outlook, Teams, and security apps, ensuring high-quality service and adherence to SOPs. 5–8 years of experience and excellent communication are preferred.

Qualifications

• 5–8 years of experience in technical support or helpdesk.
• Strong written and verbal communication skills.
• Ability to empathize and pacify irate customers.

Responsibilities

• Respond to incoming calls and emails promptly.
• Troubleshoot Windows, Outlook, Teams, Citrix, VDI, VPN, and security apps.
• Document call information and escalate issues as needed.
• Identify trends and contribute to SOP creation.

Skills

Excellent communication

Empathy & customer handling

Remote technical support

Tools

Citrix

VDI

VPN

Outlook

Teams

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Do

• Excellent communication skills
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
• Answer incoming calls and respond to customer s emails in timely manner.
• Manage and resolve customer complaints.
• Identify and escape issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Mandatory Skills: Technical Support.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Information at a Glance

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.