SYSTEM ENGINEER L4

Wipro; Bengaluru; Sur place; INR 600 000 - 1 200 000; Plein temps

Résumé du poste

Wipro in Bengaluru seeks an experienced IT Helpdesk professional to deliver remote support for Windows, Outlook, Citrix and related platforms. You will troubleshoot base OS issues, empathize with customers, and resolve tickets while documenting processes.

Ideal candidates have 5–8 years of experience, strong communication, and a willingness to learn new technologies. The role involves handling calls, emails, and ensuring timely issue resolution in a fast-paced environment.

Qualifications

• Excellent communication skills.
• Ability to empathize, pacify and handle irate customers with exceptional communication skills.
• Technical knowledge in troubleshooting base OS issues and eager to learn new technologies.

Responsabilités

• Answer incoming calls and respond to customer emails in a timely manner.
• Manage and resolve customer complaints.
• Route calls and tickets to appropriate resources and domains.
• Document all call information according to SOPs.
• Create SOPs for new issues and resolutions.

Connaissances

Communication skills

Customer handling

Troubleshooting

Remote support

Outils

VB.NET

Windows Troubleshooting

Outlook

Citrix

VDI

VPN

Teams

Description du poste

Excellent communication skills
Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
Answer incoming calls and respond to customer s emails in timely manner.
Manage and resolve customer complaints.
Identify and escalation issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources and Offer Solution to customers.
Research, identify, and resolve customer complaints using applicable software.
Route calls and tickets to appropriate resources and Domains who can best support he user,
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.
Create SOPs for new Issues and resolution given.
Complete call logs and reports.

Job description:
Job Description

Do

Excellent communication skills
Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
Answer incoming calls and respond to customer s emails in timely manner.
Manage and resolve customer complaints.
Identify and escalation issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources and Offer Solution to customers.
Research, identify, and resolve customer complaints using applicable software.
Route calls and tickets to appropriate resources and Domains who can best support he user,
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.
Create SOPs for new Issues and resolution given.
Complete call logs and reports.

Mandatory Skills: VB.NET
.

Experience: 5-8 Years
.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.