System Administrator (Windows)

netrio; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Netrio is seeking a System Administrator to join the Enterprise Support Team. You will provide Level 1 and Level 2 systems administration and end-user support for client infrastructure, delivering high-quality remote technical support across calls, chats, and ticketing platforms.

Responsibilities include monitoring queues, documenting procedures, performing RCA, and ensuring client-confirmed resolutions while adhering to IT best practices and data protection standards.

Qualifications

• 5+ years of hands-on workstation experience.
• Strong Windows Server administration and AD expertise.
• Proficient in DNS/DHCP management and file sharing basics.
• Experience with Dell EMC Rubric backups is a plus.
• Familiarity with VMware/Citrix environments and Exchange Online.

Responsibilities

• Deliver Level 1 and Level 2 system administration and end-user support.
• Provide remote support across calls, chats, and ticketing platforms.
• Monitor and manage calls, chats, and case management queues.
• Document procedures and ensure client-confirmed resolutions.
• Troubleshoot and resolve issues in a timely manner.
• Perform RCA and identify root causes for repetitive issues.
• Work from a ticketing system and document solutions.

Skills

IT best practices

Troubleshooting

MS Technologies

PowerShell

Windows Server Admin

Active Directory

DNS/DHCP management

Communication

Team collaboration

Tools

Dell EMC Rubric

VMware

Citrix

Exchange Online

Job description

At Netrio, our people are at the heart of everything we do. Guided by our core values—Empathy, Partnership, Integrity, Accountability, and Innovation,we foster a culture where collaboration and trust drive real impact. We believe in listening first, delivering on our promises, and pushing the boundaries of what’s possible with technology. If you’re passionate about making a difference and want to be part of a team that grows together and leads with purpose, we invite you to explore our open opportunities and join us on our mission.

SUMMARY OF POSITION

We are looking for a system administrator to join our Enterprise Support Team. As a system administrator, you provide Level 1 and Level 2 systems administration and end-user support for client infrastructure, delivering high-quality remote technical support across calls, chats, and ticketing platforms. Managed and documented cases through client-confirmed resolution while adhering to established procedures and IT best practices.

RESPONSIBILITIES

• Deliver a stellar remote end-user and systems support experience.
• Level 1 and Level 2 System Admin and System Support for client infrastructure.
• Monitor and manage calls, chats, and case management queues.
• Perform documented “procedures” with attention to quality and detail.
• See cases and calls through to client-confirmed resolutions.
• Work from a ticketing system and document support-related solutions and client environments.
• Identify and troubleshoot repetitive issues for root cause analysis.
• Ability to troubleshootandresolve issues,in a timely manner

REQUIREMENTS

• Strong written and verbal communication skills
• Strong understanding of IT best practices and data protection
• Strong troubleshooting and problem-solving skills, especially in Microsoft Technologies
• Collaborative, team-player, stays “Cool Under Pressure”
• Capable of understanding issues and prioritizing them based on impact to a business and knowing when to escalat
• Confidence to “Speak Up” and share knowledge, areas of improvement, etc.
• Proficient in troubleshooting hardware and software issues
• Basic understanding of PowerShell and scripting
• 5+ years of Hands-on Workstation experience
• Window Server Administration experience, including but not limited to:
  Active Directory topologies and how sites interconnect
  File Sharing Technologies including (NTFS, DFS,FTP,and Backups)
  Event viewer review and analysis for troubleshooting and RCA
  File Sharing Technologies including NTFS, DFS, and FTP.
• Hands on experience modifying, adding, changing and deleting DNS/DHCP entries.

ADDITIONAL EXPERIENCE (Nice to have)

Candidates lackingthis experiencein the areas will be expected to learn these technologies quickly and apply their knowledge to client environments.

• 1-3Years experiencewith Dell/EMC Rubric backups preferred.Candidates lackingthis experiencein the areas will be expected to learn these technologies quickly and apply their knowledge to client environments
• VMWare/Citrix Experience. Candidates lackingthis experiencein the areas will be expected to learn these technologies quickly and apply their knowledge to client environments.Microsoft Exchange/Exchange Online administration. Ability to troubleshoot mail flow issues (internal connectors or SMTP inbound/outbound)