System Administrator I

PDI Technologies, Inc.; Hyderabad; Hybride; INR 700 000 - 1 000 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Market-competitive benefits

Hybrid work model

Learning and career development

Résumé du poste

PDI Technologies, Inc. is hiring a System Administrator I to maintain enterprise IT infrastructure in a 24/7 NOC, spanning on‑prem and cloud environments.

You will monitor, troubleshoot, and optimize systems, participate in IAM, AD/Okta synchronization, and database access control, while supporting AWS workloads and security standards. The role requires 4–5 years in system administration, strong networking and monitoring tool experience, and a willingness to work hybrid shifts.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field.
• 4–5 years of relevant experience in System Administration or NOC operations.
• Experience with monitoring tools.
• Strong knowledge of networking concepts including VPNs, tunnels, and ASA configurations.
• Working knowledge of Active Directory, Okta, SQL, and server administration practices.
• Ability to manage priorities effectively in a fast-paced, 24/7 operational environment.

Responsabilités

• Monitor, triage, and resolve incidents within defined SLAs, ensuring timely escalation where required.
• Maintain clear and professional communication with stakeholders throughout the incident lifecycle.
• Document resolutions, root causes, and updates in accordance with operational processes.
• Demonstrate strong working knowledge of Microsoft ecosystem and Windows server environments.
• Proactively monitor infrastructure using enterprise monitoring tools (e.g., DataDog, PagerDuty).
• Respond to alerts across critical, warning, and error thresholds.
• Perform system upgrades, patch management, and scheduled maintenance activities.
• Manage and optimize server resources including CPU, memory, and storage capacity.
• Configure, maintain, and troubleshoot network connectivity including static, dynamic, and failover tunnels.
• Perform routing updates, ASA licensing activities, and IP whitelisting tasks.
• Execute network security tasks such as IP blocking (shunning) and tunnel resets.
• Administer AD user accounts, group memberships, and access policies.
• Support identity synchronization between AD and Okta environments.
• Provision and maintain internal and customer user accounts in alignment with security policies.
• Manage database-level access control, including granting and revoking SQL permissions.
• Support integration of identity groups with database systems.
• Configure and manage AWS services including EC2, S3, and IAM components.
• Monitor cloud utilization and implement cost optimization measures.
• Perform scheduled backups, scaling, and disaster recovery support activities.
• Troubleshoot infrastructure and application-level issues within cloud environments.
• Integrate cloud services with on-premises and third-party systems.
• Diagnose and resolve system performance issues, IIS services, hardware concerns, and access-related issues.
• Manage service configurations, permissions, and software installations.
• Support authentication-related issues including MFA resets and monitoring tool components.
• Utilize AI tools to support operational efficiency in incident analysis and reporting.
• Perform summarization of alerts, logs, and incident data for operational insights.
• Develop structured prompts for root cause analysis, escalation notes, and customer communications.
• Validate AI-generated outputs before operational use.
• Ensure adherence to data security and confidentiality standards when using AI tools.

Connaissances

Problem solving

Prioritization

Communication

Teamwork

Formation

Bachelor’s degree in CS/IT/electronics

Outils

DataDog

PagerDuty

Active Directory

Okta

SQL

Description du poste

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

The System Administrator I is responsible for the administration, monitoring, and optimization of enterprise IT infrastructure within a 24/7 Network Operations Center (NOC) environment. This role ensures high availability, performance, and security of systems across on-premises and cloud environments.

The incumbent will manage incident resolution, system maintenance, network configurations, and cloud operations, while delivering high-quality support to internal stakeholders and customers. The role requires strong technical expertise, problem-solving abilities, and adherence to operational and security standards.

Key Responsibilities

• 1. Incident & Service Management
  • Monitor, triage, and resolve incidents within defined SLAs, ensuring timely escalation where required.
  • Maintain clear and professional communication with stakeholders throughout the incident lifecycle.
  • Document resolutions, root causes, and updates in accordance with operational processes.
  • Demonstrate strong working knowledge of Microsoft ecosystem and Windows server environments.
• 2. System Monitoring & Infrastructure Management
  • Proactively monitor infrastructure using enterprise monitoring tools (e.g., DataDog,PagerDuty).
  • Respond to alerts across critical, warning, and error thresholds.
  • Perform system upgrades, patch management, and scheduled maintenance activities.
  • Manage and optimize server resources including CPU, memory, and storage capacity.
• 3. Network Administration
  • Configure, maintain, and troubleshoot network connectivity including static, dynamic, and failover tunnels.
  • Perform routing updates, ASA licensing activities, and IP whitelisting tasks.
  • Execute network security tasks such as IP blocking (shunning) and tunnel resets.
• 4. Identity & Access Management (IAM)
  • Administer Active Directory (AD) user accounts, group memberships, and access policies.
  • Support identity synchronization between AD and Okta environments.
  • Provision and maintain internal and customer user accounts in alignment with security policies.
• 5. Database Administration Support
  • Manage database-level access control, including granting and revoking SQL permissions.
  • Support integration of identity groups with database systems.
• 6. Cloud Infrastructure (AWS) Management
  • Configure and manage AWS services including EC2, S3, and IAM components.
  • Monitor cloud utilization and implement cost optimization measures.
  • Perform scheduled backups, scaling, and disaster recovery support activities.
  • Troubleshoot infrastructure and application-level issues within cloud environments.
  • Integrate cloud services with on-premises and third-party systems.
• 7. Technical Support & Troubleshooting
  • Diagnose and resolve system performance issues, IIS services, hardware concerns, and access-related issues.
  • Manage service configurations, permissions, and software installations.
  • Support authentication-related issues including MFA resets and monitoring tool components.
• 8. AI Enablement in NOC Operations
  • Utilize AI tools to support operational efficiency in incident analysis and reporting.
  • Perform summarization of alerts, logs, and incident data for operational insights.
  • Develop structured prompts for root cause analysis, escalation notes, and customer communications.
  • Validate AI-generated outputs before operational use.
  • Ensure adherence to data security and confidentiality standards when using AI tools.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field (or equivalent experience).
• 4–5 years of relevant experience in System Administration or NOC operations.
• Experience with monitoring tools.
• Strong knowledge of networking concepts including VPNs, tunnels, and ASA configurations.
• Working knowledge of Active Directory, Okta, SQL, and server administration practices.
• Ability to manage priorities effectively in a fast-paced, 24/7 operational environment.

Preferred Skills

Technical Expertise

• Strong understanding of IT infrastructure, systems, and cloud technologies
• Effective verbal and written communication skills for stakeholder interaction
• Adherence to processes, documentation standards, and compliance requirements

Analytical

• Proven troubleshooting and root cause analysis capabilities
• Ability to work cross-functionally with internal and external teams

Work Environment

• Hybrid work model (Work From Office / Work From Home).
• Flexibility to work in rotational shifts, including night shifts and weekends.
• Availability outside standard business hours based on operational requirements.

Behavioral Competencies

• Ensures Accountability
• Manages Complexity
• Communicates Effectively
• Balances Stakeholders
• Collaborates Effectively

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. Weencourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.