Support Engineer - Bangalore M F D

Flix; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Travel vouchers

Hybrid work model

Life insurance

Medical insurance

OPD wallet

Wellness allowance

Meal vouchers

Mentoring program

Job summary

Flix is seeking a Support Engineer to be the first point of contact for IT infrastructure requests and to support employees globally with reliable service desk and on-site help. You will manage the device lifecycle, assist with collaboration tools, and administer Atlassian Jira/Confluence/JSM, ensuring smooth operations across time zones.

The role requires 2–4 years in IT support, a related degree or certification, and hands-on experience with Intune, Autopilot, Entra ID, and Microsoft 365

Qualifications

• Degree or certification in IT-related field (e.g., IT, CS, IS)
• 2–4 years in IT support, service desk, or technical customer support
• Solid knowledge of Office 365 and workplace tools
• Clear, patient communication with non-technical users
• Curiosity to learn new tech and workflows
• Hands-on experience with Microsoft cloud tech (Intune, Entra ID, Autopilot)
• Experience administering Atlassian tools (Jira, Confluence, JSM)
• Experience supporting employees across multiple time zones or global offices (nice to have)

Responsibilities

• Resolve IT requests via ticketing system with a smooth, friendly experience
• Manage device lifecycle end-to-end: procurement, provisioning, setup, tracking
• Support collaboration tools including Office 365, Teams, Outlook, OneDrive
• Assist employees with Atlassian tools (Jira, Confluence, JSM)
• Create and maintain knowledge-base articles and documentation
• Build hands-on experience with device management platforms and tooling
• Collaborate with global teams across offices and participate in ceremonies

Skills

Office 365

Intune

Autopilot

Jira

Confluence

JSM

Microsoft Teams

Education

IT-related degree or certification

Tools

Jira

Confluence

JSM

Intune

Autopilot

Job description

Job Description:

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

About the Role

As a Support Engineer at Flix, youll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support. Youll be part of a globally distributed IT Infrastructure Support Team that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support.

What youll do

• Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience
• Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting
• Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive
• Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM
• Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency
• Build hands-on experience with device management platforms and IT infrastructure tooling
• Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects

What you bring

• A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems)
• 2–4 years of experience in IT support, service desk, or technical customer support
• Solid working knowledge of Office 365 and standard workplace collaboration tools
• Comfort communicating clearly and patiently with non-technical users
• Curiosity and a genuine eagerness to learn new technologies and workflows
• Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)
• Experience administering Atlassian tools (Jira, Confluence, JSM)
• Experience supporting employees across multiple time zones or global offices (nice to have)

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you dont meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family
• Work from (M)Anywhere: Work from another location for up to 6 weeks per year, depending on your role
• Hybrid work model: Office-first with flexibility to balance work and life
• Life Cover: Insurance cover for employees
• Medical Cover: Hospitalisation and treatment cover for employees and eligible family members
• Accident Cover: Personal accident insurance for employee
• OPD Wallet: a fixed annual allowance for outpatient care — consultations, medicines, and more — for employee and eligible family members
• Wellness Allowance: a monthly wellness allowance credited to your Plum wallet, to spend on gym, yoga, fitness equipment, or any eligible wellness activity of your choice
• Meal Vouchers: Optional tax-exempt meal benefit under the Income Tax Act
• Wellbeing support: Access to confidential 1:1 counselling, stress management courses, and mental health resources
• Learning & Development: Language learning opportunities, training courses, and expert-led sessions to grow your skills
• Mentoring Program: Connect with experienced Flix colleagues to accelerate your career

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!