Support Engineer 2

Oracle; Hyderabad; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Oracle is seeking a Support Engineer II in Hyderabad to investigate front-end applications, capture information, apply fix tools, and shadow end users to validate workflows. The role also involves backend logging, database updates, and coordinating with global teams to resolve escalated issues.

The position requires strong communication skills, willingness to work in shifts including 5:30 PM to 2:30 AM IST, and a hybrid work arrangement. On-call coverage may be required as needed.

Qualifications

• Five years of experience and a bachelor’s degree in computer science engineering, information systems, software engineering, or a related field.
• Strong verbal and written communication with clients and internal teams.

Responsibilities

• Investigate front-end application issues and capture information for resolutions.
• Apply fix tools and shadow end users to validate workflows.
• Coordinate with Development, Engineering and Project teams to resolve escalated issues.
• Document notes, resolutions and knowledge articles through the investigation lifecycle.

Skills

Interpersonal skills

Communication

Shift readiness

Education

Bachelor’s degree in CS/IT

Tools

SQL

Job description

Job Description

As a Support Engineer II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques are also used, including capturing log files, querying tables, updating database fields, and cycling servers.

As a Support Engineer II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques are also used, including capturing log files, querying tables, updating database fields, and cycling servers.

The role requires effective verbal and written communication with clients and internal collaborators, along with documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity, you will balance client and business needs. Collaborating across teams ensures issues are addressed by the appropriate individuals.

We encourage candidates from all backgrounds to apply.

On-call coverage during and outside business hours may be required as needed.

Basic Qualifications ;

• Minimum of five years’ experience and a bachelor’s degree including:
• An academic qualification in computer science engineering, information systems, software engineering, or a related field.

Preferred Qualifications

• 3-5+ years’ experience in application support, client/customer support, incident management, problem management and change management.
• Knowledge on SQL,
• Readiness to work during the shift from 5.30PM to 2.30AM IST.
• Outstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe.
• Prospective employees need to be ready to work in different shifts and provide on-call support outside standard hours as needed.
• Work with Development, Engineering, and Project teams to resolve escalated issues.
• Hybrid work requirement.
• We encourage candidates from all backgrounds to apply.

Employer Description

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation‑[e-mail] or by calling 1‑888‑404‑2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Qualifications

Career Level - IC2

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation‑[e-mail] or by calling 1‑888‑404‑2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.