Support Engineer 1

Oracle; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Oracle is seeking a Support Engineer 1 to join the International client support team, delivering functional and technical expertise for Oracle Health solutions and ensuring high-quality service delivery across regions.

You will troubleshoot incidents, perform maintenance, communicate with customers via multiple channels, collaborate with internal teams, and participate in on-call rotations, with travel up to 20% as required.

Responsibilities

• Provide functional and technical support for Oracle Health solutions.
• Investigate, troubleshoot, and resolve incidents across front-end and back-end applications.
• Perform application maintenance and support activities to ensure reliable service delivery.
• Serve as a point of contact for customers, responding to technical and functional inquiries through phone, electronic, and in-person channels.
• Build effective relationships with customers and collaborate closely with internal stakeholders.
• Clearly communicate investigation progress, findings, resolutions, and next steps.
• Document troubleshooting activities, investigation notes, resolutions, and lessons learned throughout the lifecycle of service requests.
• Prioritize work according to issue severity, urgency, and customer impact.
• Participate in an on-call rotation as required.
• Travel up to 20%, based on business and customer needs.

Job description

Job Description

The Support Engineer 1 role will support the delivery and ongoing operations of Oracle Health Solution offering in the International client support. English language proficiency is essential to effectively support customer delivery and engagement across the region. The successful candidate will work in a collaborative team environment, providing functional and technical expertise to customers while troubleshooting issues, maintaining applications, and delivering a high-quality support experience.

Responsibilities

• Provide functional and technical support for Oracle Health solutions.
• Investigate, troubleshoot, and resolve incidents across front-end and back-end applications.
• Perform application maintenance and support activities to ensure reliable service delivery.
• Serve as a point of contact for customers, responding to technical and functional inquiries through phone, electronic, and in-person channels.
• Build effective relationships with customers and collaborate closely with internal stakeholders.
• Clearly communicate investigation progress, findings, resolutions, and next steps.
• Document troubleshooting activities, investigation notes, resolutions, and lessons learned throughout the lifecycle of service requests.
• Prioritize work according to issue severity, urgency, and customer impact.
• Participate in an on-call rotation as required.
• Travel up to 20%, based on business and customer needs.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.