Support Engineer

Micromation; Sahibzada Ajit Singh Nagar; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A tech solutions firm in India is seeking a Technical Assistant to manage databases and website inquiries, offering foundational support in PHP and MySQL. The ideal candidate should hold a Diploma or BCA degree, possess strong task ownership, and be eager to learn in a blended tech and online operations role. Competitive salary ranges from 15,000 to 20,000 INR, with opportunities for growth in web development and digital operations.

Benefits

Learning opportunities

Supportive environment

Structured skill-building

Competitive salary in the range of 15,000 – 20,000 INR

Qualifications

• Diploma in Computer Applications / IT / Electronics, or BCA graduate.
• Basic working knowledge of MySQL, web hosting panels, PHP, and data analysis.
• Experience managing IndiaMart or similar B2B portals.

Responsibilities

• Manage MySQL databases including simple queries and backups.
• Assist with simple PHP code changes and coordinate with senior developers.
• Handle inquiries from the company website and maintain logs.

Skills

MySQL

PHP

Excel

Basic HTML/PHP structure

Good English communication

Education

Diploma in Computer Applications / IT / Electronics

BCA graduate

Tools

OVI Panel

cPanel

PHPMyAdmin

Job description

Role Overview

We are seeking a Technical Assistant with foundational knowledge in databases, hosting panels, and basic programming. The role prioritizes managing IndiaMart and website inquiries, maintaining web hosting environments, providing basic PHP/MySQL support, and assisting in website development and data analysis. Ideal for a Diploma holder or BCA graduate with strong task ownership and willingness to learn.

Key Responsibilities (Prioritized Order)

1. Database & Hosting Operations
   • Basic handling of MySQL databases, including simple queries, updates, and backups.
   • Manage web hosting panels such as OVI Panel, cPanel, and PHPMyAdmin.
   • Monitor hosting performance, domain settings, SSL, and server-level configurations.
2. Basic Programming Support
   • Assist with simple PHP code changes, error fixes, and small updates.
   • Coordinate with senior developers for more complex requirements.
3. Lead Management & Online Inquiry Handling
   • Manage IndiaMart inquiries, catalog updates, lead responses, and follow-ups.
   • Handle inquiries from company website, maintain logs, and coordinate with sales for lead conversion.
4. Website Development & Content Updates
   • Assist in website development, content edits, page updates, product listings, and structural improvements.
   • Ensure site information, images, and product data are always updated.
5. Basic Data Analysis
   • Prepare inquiry and sales reports using Excel or Google Sheets.
   • Analyze data trends for IndiaMart and website performance metrics.

Qualifications

• Diploma in Computer Applications / IT / Electronics, or BCA graduate.
• 13 years of relevant work experience.
• Basic working knowledge of MySQL, web hosting panels (OVI Panel / cPanel), PHPMyAdmin, and PHP fundamentals.
• Familiarity with website development or basic HTML/PHP structure.
• Experience managing IndiaMart or similar B2B portals.
• Basic skills in Excel or Google Sheets for data analysis.
• Good English communication skills (written and verbal).
• Strong task ownership, ability to learn fast, and willingness to handle multi-disciplinary tasks.

What We Offer

• Work in a blended tech + online operations role with learning opportunities.
• Exposure to databases, hosting, PHP, and modern web tools.
• Supportive environment with structured skill-building.
• Competitive salary in the 15,000 – 20,000 range.
• Growth into roles like Web Developer, Digital Operations Executive, or Technical Coordinator.