Support Engineer

Precisely; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Precisely is seeking a Support Engineer to join our global technical support team. You will troubleshoot complex issues across databases, networks, and cloud platforms, documenting knowledge for customers and colleagues.

The role requires learning agilely, strong communication, and experience with UNIX/Linux, SQL, and containerized environments. The position involves rotating night shifts to support customers worldwide and offers growth in an AI-forward data quality and location intelligence

Qualifications

• Bachelor’s or Master’s degree in Computer Science or related field; equivalent work experience accepted.
• Ability to learn new technologies quickly and work with global customers.
• Upto 1 year of experience in technical support, services or engineering.
• Proficiency with UNIX/Linux commands and DB concepts including SQL.
• Understanding of networking, cloud services (Azure, GCP, EC2, S3) and container tech.
• Experience with Sterling B2B Integrator is a plus.

Responsibilities

• Provide world-class technical support via phone, email, and remote desktop, meeting SLA requirements and documenting critical information.
• Investigate, analyze, and resolve complex problems across platforms and databases.
• Diagnose whether issues originate from product, third-party libraries, user code, or platform libraries.
• Create and share internal/external knowledge base documentation.
• Offer debugging and recommended solutions for product issues and enhancements.
• Participate in periodic weekend on-call support shifts.

Skills

Unix/Linux commands

SQL queries

Networking concepts

Cloud services

Containerization

Programming language

AI tooling familiarity

Communication skills

Education

Bachelor’s or Master’s degree in Computer Science

Tools

Docker

Kubernetes

OpenShift

Sterling B2B Integrator

Sterling File Gateway

Global Mailbox

Job description

At Precisely, we're not just building software — we're shaping the future of data integrity. As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world's most trusted brands make confident decisions with data they can rely on. We're an AI-first organization, which means artificial intelligence isn't a buzzword here — it's woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better.

Overview

Precisely Support Engineers drive to solve complex issues and develop unique solutions to make our customers successful. Our customers depend on the highly skilled technical engineers in our technical support group to help drive the success of their Precisely Data Integration investments, including Precisely Connect products and Sterling B2B Integrator. Strong problem-solving skills, technical depth, communication, and the ability to develop creative solutions are a must.

Shift Requirement

This position supports global customers and requires working rotational shifts, including night shifts.

What You Will Do

• Provide world class technical support over the phone, email, and remote desktop connections, including meeting SLA requirements, updating stakeholders in a timely manner, and documenting and recording critical information.
• Address and resolve issues quickly and effectively to ensure customer satisfaction.
• Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.
• Understand the complexities of enterprise systems and determine if the cause of an issue is within the product, third-party libraries, user-developed code or jobs, or platform libraries.
• Continuously learn new technology, tools, and systems, and share that knowledge within the team.
• Create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.
• Debug and provide recommended solutions and tools to address product issues and enhancements.
• Participate in periodic weekend on-call support shifts.

What We Are Looking For

• Education: Bachelor’s or Master’s degree in Computer Science or related field (equivalent work experience will be accepted in place of the education requirement).
• A strong desire to learn new technology and the ability to understand new concepts quickly.
• Upto 1 year of work experience in technical support, services or engineering.
• UNIX/Linux (AIX, Red Hat EL, Solaris, HP-UX) commands and administration.
• Understanding of database management systems including relational database design principles, SQL queries, commands and configuration.( Oracle, Microsoft SQL Server, DB2). Should be able to understand & write SQL queries.
• Understanding of networking design principles, including TCP, IP, HTTP/S, S/FTP, SMTP, AS2, and other data communication protocols.
• Understanding of cloud Services: Azure, GCP, EC2, S3.
• Basic knowledge of Container and virtualization technologies: Docker, Kubernetes, OpenShift.
• Experience with any programming language.
• Prior knowledge ofSterling B2B Integrator/Sterling File Gateway/Global Mailbox.
• Excellent communication (oral and written), strong interpersonal/customer relations skills, and exceptional analytical and troubleshooting skills.
• Self-motivated and enthusiastic when working with difficult problems and tight deadlines.

AI Skills/Knowledge

• Demonstrated ability to leverage AI-powered tools (e.g., Claude, GitHub Copilot, ChatGPT) to accelerate troubleshooting code, research or documentation.
• Familiarity with AI-assisted analysis or tools to speed root-cause identification.
• Openness to adopting AI-driven workflows as part of daily support operations.

Application and Interview Impersonation Notice

Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated ("Precisely") is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice.