Support Developer - Python / Django - Customer Focussed

MishiPay; Bengaluru; Hybrid; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Unlimited Holidays

Hybrid Working (36 days WFH a year)

Monthly Employee Awards

Free lunch in Bangalore

MacBook

Job summary

MishiPay is hiring a Support Developer in Bangalore to work with a globally diverse team. Candidates should have experience with Python and Django in a customer-focused technical support role. Responsibilities include troubleshooting issues, analyzing APIs, and supporting integrations.

We offer a collaborative work environment, unlimited holidays, hybrid work options, and opportunities for professional growth while impacting the retail industry worldwide.

Qualifications

• 2–5 years of experience in Technical Support, Application Support, or Software Development.
• Hands-on experience with Python and Django.
• Strong understanding of APIs, webhooks, and integrations.

Responsibilities

• Investigate and troubleshoot application, integration, and production issues.
• Analyze logs and API responses to identify root causes.
• Support customer escalations and provide timely resolutions.

Skills

Python

Django

Application Support

APIs

SQL Databases

Communication Skills

Tools

Postman

Jira

Confluence

Job description

Support Developer - Python / Django - Customer Focussed

2 years

Bangalore office

Full-Time

Support Developers (Python / Django)

MishiPay

Salary plus 20% bonus

Unlimited Holidays

Various shift patterns needed to support international customers

About Us

About MishiPay

MishiPay is a global leader in next-generation checkout technology, enabling seamless in-store purchases via shoppers’ own smartphones or our minimalist, low capex kiosks.

We provide a complete checkout ecosystem - spanning self-checkout, Mobile POS, Click & Collect and traditional tills - allowing retailers to run their entire store checkout operation on MishiPay.

Our technology reduces operating costs, increases basket size and visit frequency, lowers abandonment, and unlocks rich, real-time customer data, delivering both immediate commercial impact and deeper insight into the in-store customer journey. We now have major international retail customers in the UK, Europe, Middle East and the USA, and we’re expanding!

About The Role

We are looking for proactive and technically skilled Support Developers, with customer focussed experience, to bridge the gap between Support and Engineering. The role involves troubleshooting production issues, analyzing logs and APIs, supporting integrations, identifying root causes, and helping improve platform stability and customer experience.

We’re looking for two individuals to cover various shift patterns to support the US, Australian and EMEA customers, over 5 days/nights a week, including Sundays. The night-time shift will benefit from a shift allowance.

About You

You’ll be experienced Python/Django Developers, and it's essential that you have application support experience, at least 18 months worth. Not only will you be technically strong, but you’ll also have excellent English communications skills as you’ll be working with our international customers supporting MishiPay implementations.

The ideal candidate should have strong analytical skills, experience working with APIs/databases, and the ability to communicate effectively with both technical and non-technical stakeholders.

If you're a startup enthusiast who is passionate about solving complex problems and wants to learn something new everyday, we'd absolutely love to speak to you!

Key Responsibilities

• Investigate and troubleshoot application, integration, and production issues.
• Analyze logs, API responses, and database records to identify root causes.
• Support customer escalations and provide timely resolutions.
• Work closely with Engineering, QA, DevOps, and Product teams on bug fixes and releases.
• Reproduce issues in test environments and document findings clearly.
• Assist with configuration changes, and environment validations.
• Maintain technical documentation, troubleshooting guides, and support runbooks.
• Support third-party integrations such as payment providers, ERP systems, or external APIs.
• Participate in incident management, RCA preparation, and post-incident reviews.

Required Experience

• 2–5 years of experience in Technical Support, Application Support, or Software Development.
• Hands on experience with Python and Django
• Strong understanding of APIs, webhooks, and integrations.
• Experience with SQL databases and querying tools.
• Familiarity with log analysis tools and monitoring platforms.
• Basic understanding of cloud infrastructure and networking concepts.
• Ability to read and understand application code for troubleshooting.
• Experience using tools such as Postman, Jira, Confluence, and monitoring dashboards.
• Strong communication and stakeholder management skills.
• Ability to work in a fast-paced, customer-focused environment.

Why MishiPay?

You’ll work with an inspirational multi-cultural team, based in our Dubai HQ, the US, London and Bangalore, who are redefining the retail industry globally. We offer a tight-knit, collaborative and exciting work environment, coupled with the opportunity to see the apps we develop live in action within some of the world’s largest retailers, impacting the lives of millions of shoppers.

We also offer:

• Unlimited holidays
• Hybrid Working (36 days WFH a year)
• Monthly Employee Awards
• A small monthly training budget
• Company events
• Free lunch in Bangalore
• MacBook
• Career progression and a chance to work with some of the brightest minds in tech