Support Analyst

Carrier; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Carrier Global Corporation in Bengaluru and Hyderabad is seeking a dedicated Support Analyst to manage and support digital business integrations. You will provide production support for Boomi and CPI integrations and APIs, monitor platform health, and coordinate with cross‑functional teams to resolve incidents.

You will handle SOX controls, access provisioning, runbooks, on‑call rotations, and ensure changes follow approved release processes while maintaining documentation for audits.

Qualifications

• Requires a University degree and at least 5 years of relevant experience.
• Experience with Carrier systems or ERP knowledge is a plus.
• Knowledge of Boomi and CPI integrations and APIs is preferred.

Responsibilities

• Provide production support for Boomi and CPI integrations and APIs.
• Own Boomi platform operational activities including Atom/Molecule upgrades, maintenance, access provisioning, and change‑controlled patching aligned with SOX and security policies.
• Troubleshoot integration failures, API issues, and data errors.
• Analyze logs, payloads, and process execution details.
• Monitor Boomi platform health and integration flows.
• Handle incident tickets, root‑cause analysis, and fixes.
• Support API access, certificates, security configuration, and endpoints.
• Coordinate with application teams, architects, and developers to resolve issues.
• Support deployments and post‑release validation.
• Maintain support documentation and runbooks.
• Participate in on‑call / support rotation (as applicable) and flexible in working hours based on support needs.
• Support SOX compliance activities related to integrations and APIs.
• Ensure adherence to access controls, change management, and segregation of duties.
• Maintain and provide evidence for SOX audits, including logs, approvals, deployment records, and runbooks.
• Participate in periodic access reviews, control validations, and audit walkthroughs.
• Ensure production fixes follow approved change and release processes.

Skills

Boomi

APIs

Log analysis

Education

University degree

Tools

Boomi

CPI integrations

Job description

• Role: Support Analyst

Location

Bangalore, Hyderabad/Full Time

Full/ Part-time

Full Time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life‑saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier

• Provide production support for Boomi and CPI integrations and APIs
• Own Boomi platform operational activities including Atom/Molecule upgrades, maintenance, access provisioning, and change‑controlled patching aligned with SOX and security policies.
• Troubleshoot integration failures, API issues, and data errors
• Analyze logs, payloads, and process execution details
• Monitor Boomi platform health and integration flows
• Handle incident tickets, root‑cause analysis, and fixes
• Support API access, certificates, security configuration, and endpoints
• Coordinate with application teams, architects, and developers to resolve issues
• Support deployments and post‑release validation
• Maintain support documentation and runbooks
• Participate in on‑call / support rotation (as applicable) and flexible in working hours based on support needs
• Support SOX compliance activities related to integrations and APIs.
• Ensure adherence to access controls, change management, and segregation of duties.
• Maintain and provide evidence for SOX audits, including logs, approvals, deployment records, and runbooks.
• Participate in periodic access reviews, control validations, and audit walkthroughs.
• Ensure production fixes follow approved change and release processes.

Summary

Experienced Enterprise Business Systems professional. Responsible for managing or performing work associated with digital business analysis.

Job Description

• Responsible for the coordination, design, development, implementation, and maintenance of various ERP business systems and databases
• Works cross‑functionally to understand business requirements and proposes Digital solutions.
• Co­ordinates, configures, develops, tests and deploys new and existing systems for optimal use
• Coordinates trainings on systems for relevant end users.
• Coordinates sales force effectiveness digital initiatives across the organization.

Minimum Requirements

Requires advanced knowledge obtained through a University degree, combined with experience

Practical to substantial knowledge of Carrier organization, programs or systems with the ability to make enhancements and leverage in daily work

University Degree or equivalent

A minimum of 5 years prior relevant experience

OR

An advanced degree in a related field and a minimum of 3 years experience

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non‑discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Use of AI in Recruitment

Technology enabled tools may support parts of the recruitment process, with oversight by people.