Supply Chain Executive

AVASO Technology Solutions; Mohali; On-site; INR 260,000 - 420,000; Full time

Job summary

AVASO Technology Solutions is seeking a proactive L1 Service Desk professional based in Mohali, India, to monitor and manage IT service tickets and coordinate with depot engineers for smooth IT support operations.

You will act as a bridge between global clients and internal teams to ensure SLA adherence, accurate documentation, and high service quality while using ServiceNow and Excel for reporting. Degree in IT and ITIL knowledge are preferred.

Qualifications

• Bachelor's Degree (IT preferred) is mandatory.
• ITIL Foundation is preferred.
• Basic Networking Certification is optional.

Responsibilities

• Monitor and manage service tickets within SLA.
• Coordinate with depot engineers for IT tasks.
• Handle first-level escalations and assist RCA preparation.
• Maintain accurate documentation and reporting.
• Ensure inventory coordination and equipment utilization.
• Communicate ticket updates with clients.
• Maintain reporting accuracy using Microsoft Excel.

Skills

IT Infrastructure knowledge

Basic Networking

End User Computing

Problem solving

Education

Bachelor's Degree in IT

ITIL Foundation

Basic Networking Certification

Tools

ServiceNow ITSM

Microsoft Excel

Microsoft Office Suite

Enterprise hardware knowledge

Job description

Responsible for monitoring and executing service tickets received from client systems and ensuring smooth depot operations. Acts as a communication bridge between global clients, depot engineers, and internal teams to ensure SLA adherence and service quality.

Key Responsibilities

• Monitor and manage service tickets within SLA.
• Coordinate with depot engineers for execution of IT support tasks.
• Handle first-level escalations and assist in RCA preparation.
• Maintain accurate documentation and reporting.
• Ensure proper inventory coordination and equipment utilization.
• Communicate proactively with clients regarding ticket updates.
• Maintain reporting accuracy using Microsoft Excel.

Required Skills

• Technical Skills:
• IT Infrastructure knowledge
• Basic Networking (LAN/WAN)
• End User Computing (Desktop/L1)
• Functional Skills:
• Problem-solving and multitasking ability

Tools / Systems / Technical Knowledge

• ServiceNow or equivalent ITSM tool
• Microsoft Excel (Intermediate)
• Microsoft Office Suite
• Basic enterprise hardware knowledge

Decision-Making Authority

• Prioritize tickets within SLA
• Escalate incidents based on severity
• Recommend operational improvements

Problem-Solving Complexity

Moderate complexity; handles structured operational tasks requiring analytical thinking.

Stakeholder Management / Influence

Client-facing role coordinating with global clients, depot engineers, service delivery managers, and cross-functional teams.

Education & Certification Requirements

• Mandatory: Bachelor's Degree (IT preferred)
• Preferred: ITIL Foundation, Basic Networking Certification (optional)

Experience Requirements

• 1-2 years in L1 Service Desk / IT Support / Depot Operations with exposure to ITSM tools.