Supervisor

Enovis Corporation; Hyderabad; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

Medical Insurance

Night shift allowances

Transportation allowance

Leaves and holidays

Job summary

Enovis India in Hyderabad is seeking a Supervisor – Customer Service to lead quality audits and ensure adherence to policies. You will monitor calls, emails, chats, and other interactions while guiding the team to improve performance and compliance.

The role requires strong communication, analytical skills, and the ability to coach junior staff in a night-shift friendly environment at the Hyderabad office.

Qualifications

• BA/ B.Com/ BSc or equivalent in healthcare, business, or related field.
• Experience in customer service, quality assurance or auditing (2+ years).
• Supervisor level experience in a fast-paced setting is preferred.

Responsibilities

• Conduct regular audits of customer service calls, emails, chats, and other interactions.
• Assess compliance with service protocols, scripts, and regulatory requirements.
• Evaluate customer satisfaction, communication quality, and problem-resolution effectiveness.
• Document findings and prepare detailed audit reports for management.
• Identify trends, recurring issues, and areas for improvement.
• Collaborate with supervisors and trainers to develop corrective action plans.
• Provide feedback and coaching recommendations to enhance team performance.
• Mentor users on customer issues with professionalism and efficiency.
• Collaborate with other departments to improve customer experience.
• Prepare audit dashboard and share with senior leadership.

Skills

Verbal communication

Active listening

Attention to detail

Regulatory compliance knowledge

Problem solving

Coaching/mentoring

CRM systems familiarity

Education

Bachelor's degree (BA/B.Com/BSc/Healthcare Management)

Tools

CRM systems

Call monitoring tools

Auditing techniques

Job description

## SupervisorApplylocations: Enovis India - Hyderabadtime type: Full timeposted on: Posted Todayjob requisition id: R0033830## **Who We Are****ABOUT ENOVISTM**Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.**What You'll Do**At EnovisTM we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself.As a key member of the Revenue Cycle Management team, you will play an integral part in helping Enovis drive the medical technology industry forward by transforming patient care and improving patient outcomes.## Job Title: Supervisor – Customer Service## Location: Hyderabad, India## Business Unit: Revenue Cycle Management## Role Summary:Are you detail-oriented and results-driven? We are looking for a motivated, customer-focused individual to join our team as Supervisor-Customer Service. In this role, Supervisor-Customer Service will be responsible for evaluating and monitoring customer interactions to ensure compliance with company standards, policies, and quality benchmarks. This role helps maintain high service levels by identifying gaps, recommending improvements, and supporting training initiatives.This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovations possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.## Key Responsibilities:*The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.** Conduct regular audits of customer service calls, emails, chats, and other interactions.* Assess compliance with service protocols, scripts, and regulatory requirements.* Evaluate customer satisfaction, communication quality, and problem-resolution effectiveness.* Document findings and prepare detailed audit reports for management.* Identify trends, recurring issues, and areas for improvement.* Collaborate with supervisors and trainers to develop corrective action plans.* Provide feedback and coaching recommendations to enhance team performance.* To mentor users on customer issues with professionalism and efficiency.* Collaborate with other departments (sales, operations, IT) to improve customer experience.* Prepare audit dashboard and share with senior leadership* Ensure compliance with company policies and industry regulations.## ## Required Skills:* Excellent verbal communication skills with neutral accent and active listening* Attention to detail and accuracy in evaluations.* Ability to provide constructive feedback diplomatically.* Knowledge of compliance and regulatory requirements in customer service.* Problem-solving and process improvement mindset.* Ability to work independently and make decisions under pressure.* Flexibility to work in night shifts/US time zones.* Team player with the ability to mentor and support junior staff.* Ability to work 5 days a week in Hyderabad office**Qualifications:*** BA, B.Com, B.Sc, Healthcare Management, or equivalent.* Experience in customer service, quality assurance, or auditing (2+ years)* Experience at Supervisor level 0-1+ year* Strong analytical and reporting skills.* Excellent communication and observation abilities.* Familiarity with CRM systems, call monitoring tools, and auditing techniques.ABOUT ENOVISEnovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generatemeasurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.**“Creating** **better** **together”.** **It’s** **the** **Enovis** **purpose,** **and** **it’s** **what** **drives** **us** **and** **empowers** **us** **every** **day** **on** **a** **global** **scale.** We know that the power to create better – for our customers, our team members, and our shareholders – begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.## What does creating better together mean to us at Enovis? Discover the “why” behind our purpose, values and behaviors:Our Enovis Purpose, Values and Behaviors on Vimeo## We offer a comprehensive benefits package which includes:* Medical, Life, and Accidental Insurance* Leaves and Holidays* Transportation Allowance/ Pick and Drop Facility* Nightshift Allowances and Other Benefits# ABOUT ENOVISEnovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generatemeasurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.# EQUAL EMPLOYMENT OPPORTUNITYEnovis provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected byapplicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.**EQUAL EMPLOYMENT OPPORTUNITY** Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.