Success Coach

Nxtwave Disruptive Technologies; Gadag, Udupi district, Tumakuru; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

An educational technology firm is looking for a mentor to assist students in their learning journeys. This role requires previous mentoring or coaching experience, strong verbal communication skills, and the ability to foster peer interaction. The position will be based in Hyderabad with a 6-day work week and rotational off days. Multilingual capability is an advantage.

Qualifications

• Proven experience in mentoring, coaching, or customer support roles.
• Strong verbal communication skills along with active listening.
• Excellent interpersonal skills with a focus on empathy and a positive attitude.

Responsibilities

• Monitor learning progress and interact with students regularly.
• Respond to student queries via multiple communication methods.
• Host and facilitate interactive live sessions.

Skills

Mentoring experience

Customer focus

Strong verbal communication

Excellent interpersonal skills

Flexibility

Multitasking

Digital communication tools proficiency

Job description

What are we looking for?

• Monitoring learning progress and interacting with students regularly to ensure their learning is up to date by suggesting tips and solutions.
• Keep records of all conversations in our database in a comprehensible way.
• Respond to Student queries in a timely and accurate way, via phone, email, or chat, WhatsApp, etc.,
• Host and facilitate interactive live sessions, focusing on motivational topics, learning strategies, and community building.
• Create a supportive and dynamic learning community, encouraging peer‑to‑peer interaction and collaboration.
• Ensure that users are actively participating in different activities and making good progress.
• Communicate Students progress and course‑related updates to parents/guardians periodically.

Qualifications and Skills:

• Proven experience in mentoring, coaching, or customer support roles.
• Customer focus and adaptability to different personality types.
• Strong verbal communication skills along with active listening.
• Excellent interpersonal skills with a focus on empathy and a positive attitude.
• Being flexible and outcome‑driven is key to adapting to dynamic learning environments and ensuring student success.
• Ability to multitask, prioritize effectively, and manage time efficiently.
• Basic proficiency in using digital communication tools and spreadsheets.

Languages Known:

• Native speaker of Telugu / Tamil / Kannada / Malayalam / Marathi / Hindi (any one or multilingual)
• Good proficiency in English is an added advantage.

Work Location & Working Days:

• Work Location : Hyderabad
• 6-Day Work Week with rotational weekly off (depending on business inflow).