STUDENT CASES ASSISTANT (MATERNITY COVER)

Swansea University / Prifysgol Abertawe; Sonipat; On-site; INR 28,91,000 - 31,17,000; Full time

Job summary

A prominent university in the UK seeks a Student Cases Assistant for a full-time fixed-term position. Responsibilities involve managing case files, answering queries, and ensuring data quality. The ideal candidate should be self-motivated, organized, and possess strong communication skills. The role requires respect for confidentiality and the ability to work under tight deadlines. Applications welcome in Welsh. Role located in Swansea.

Qualifications

• Ability to communicate with a wide range of people.
• Ability to work to tight deadlines in a time-sensitive environment.
• Respect for confidentiality.

Responsibilities

• Manage case files and send case responses.
• Answer and resolve queries.
• Ensure data quality and provide accurate information.
• Support partnership working with Faculty staff.
• Provide administrative services to students and staff.

Skills

Self-motivated

Strong communication skills

Organizational skills

Attention to detail

Job description

Job Information

• Job Number SU01339
• Contract type Fixed Term
• Salary £23,881 to £25,733 per annum
• Working pattern Full Time
• Location Singleton Campus, Swansea
• Closing date 4 Jan 2026
• Interview date 14 Jan 2026
• Contact Natalie Wathan [e-mail]
• Contact Jane Lewis-Normand [e-mail]

About Swansea University

Swansea University is a research‑led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life. Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world, and our reward and benefits enable those who join us to have enriching careers with an excellent work‑life balance.

About the Role

This is a full‑time fixed role until 2 October 2026. The primary aim of the Student Cases Assistant is to be responsible for the standard administrative tasks associated within the remit, centred on – but not limited to – management of case files, sending case responses, maintaining templates and standard documents, and answering and resolving queries.

An essential element of the role is the ability to ensure that data is high quality and fit for purpose and that information, advice and guidance is accurate and fit for purpose. Reporting to the Student Cases Manager, the post holder will support partnership working with Faculty staff across the University and colleagues in other Professional Services departments and is expected to provide administration services to students and staff as necessary.

Responsibilities

• Standard administrative tasks associated with case file management, sending case responses, maintaining templates and standard documents.
• Answering and resolving queries.
• Ensuring data quality and providing accurate information, advice and guidance.
• Supporting partnership working with Faculty staff and other Professional Services departments.
• Providing administrative services to students and staff as necessary.

Qualifications

• Self‑motivated, resilient, proactive and organised, with the ability to communicate with a wide range of people.
• Strong communication and organisational skills, a keen eye for detail, and the ability to work to tight deadlines in a time‑sensitive environment.
• Respect for confidentiality and the ability to maintain a high level of confidentiality.

Equality, Diversity & Inclusion

The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation. As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.

Welsh Language Skills

The Welsh language level required for this role is Level 1 - A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1‑hour course. Welsh speakers have the right to an interview in Welsh; applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.

Additional Information

To apply for this position, you are required to provide a CV and cover letter. Please ensure you address how you meet the person specification as detailed in the job description by highlighting your relevant qualifications, skills and experience in a cover letter.

Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh.