Strategy & Programs Manager

gartner; Gurugram District; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off policy

Charity match program

Group Medical Insurance

Parental Leave

Employee Assistance Program (EAP)

Job summary

Gartner, Inc. in India is seeking an experienced associate for the Global Sales Services & Operations (GSSO) Technology Workflows team. You will collaborate with CSO/ES and product to shape and prioritize workflow improvements that impact Gartner's sales and services delivery.

The role emphasizes strong analytics, project management, and the ability to translate insights into actionable changes. Join a team that partners across Sales, Services, and R&A to drive measurable efficiency.

Qualifications

• Graduate with 4+ years of professional experience in related roles.
• Champion mindset with a drive for business improvement.
• Strong qualitative and quantitative problem-solving skills.
• Excellent written and verbal communication; able to present to executives.
• Ability to run complex projects, meet deadlines and prioritize workloads.
• Strong influencing skills and cross-functional collaboration.
• Ability to analyze large datasets and translate into insights.
• Proficiency in Excel and PowerPoint with strong presentation skills.

Responsibilities

• Stay connected with CSO/ES priorities and track strategic initiatives.
• Identify workflow impact areas and coordinate with product for development.
• Establish cadence of observations to identify pain points and inform governance.
• Manage requests from CSO/ES and align with operations for prioritization.
• Lead weekly operational reviews and biweekly technology prioritization meetings.
• Ensure internal coordination on CSO/ES development as a cohesive team.
• Partner with product analytics to generate insights for problem solving.

Skills

Excel

PowerPoint

Data analysis

Dashboards

Presentation

Stakeholder management

Project management

Analytical thinking

Job description

Global Sales Services & Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales & services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5,000 associates who sell to every major function, industry and market sector around the world.

About this role:

The Technology Workflows team is part of the Service Technology team in GSSO, equivalent to an incubation centre for MVP solutions / proofs of concept aimed at solving high business impact, unstructured problem statements. The team works with cross-functional partners including but not limited to front-line Services, Sales and R&A to improve value delivery to Gartner's clients and/or improve the effectiveness and/or efficiency of Gartner's internal processes.

What you'll do:

• Stay connected with CSO/ES priorities and track strategic initiatives to help shape process.
• Proactively identify areas of impact in workflow and coordinate with product to support development and implementation.
• Establish a cadence of workflow observations to systematically identify pain and fissure points in CSO/ES workflow and proactively inform business and product.
• Receive and track various requests/asks from CSO/ES and partner with operations teams to define and understand them, preparing to validate priority in governance meetings.
• Maintain and drive agenda of weekly operational reviews and biweekly technology prioritization meetings with CSO.
• Ensure internal coordination on development for CSO/ES so that business perceives Service Tech as a cohesive team working on their top priorities.
• Partner with product analytics to proactively generate insights to inform and drive problem solving to product, change management and business.

What you'll need:

• Graduate with 4+ years of professional experience in related roles
• Champion mindset - innovative by nature, optimistic and driven to only accept the best for the business.
• Strong qualitative and quantitative problem-solving skills; excellent analytical skills; ability to analyze large datasets and translate raw information into actionable insights.
• Outstanding project management skills with an ability to run complex projects, meet deadlines and prioritize workloads.
• Excellent written and verbal communication skills; ability to create and deliver effective dashboards, decks and updates for use by multiple levels of staff, up to and including the executive level.
• Strong influencing skills; ability to create alignment on objectives, vision and plan in a fast paced, heavily matrixed organization. Ability to manage stakeholders.
• Strong interviewing/focus group and surveying skills to determine identify best practices, barriers, opportunities and to synthesize those with relative importance and make recommendations. Ability to apply these skills both to clients and Service Delivery associates.
• Very strong Excel and PowerPoint skills with strong presentation skills both to service and executive leadership.
• Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously.

What you will get :

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders

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