Std- Customer Support Manager

Tata Motors; Salem; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

An established industry player is seeking a dynamic individual with a strong background in automobile mechanics and customer service. This role offers an exciting opportunity to leverage your technical expertise and leadership skills in a fast-paced environment. The ideal candidate will have a deep understanding of automobile systems and a proven track record in customer-centric roles. Join a forward-thinking company where you can inspire teams, drive execution, and contribute to innovative solutions that meet customer needs. If you are passionate about the automobile industry and eager to make a significant impact, this position is perfect for you.

Qualifications

• 3-7 years of experience in technical/customer servicing roles, preferably in automobile sector.
• Experience with workshops and key accounts in the automobile industry.

Responsibilities

• Recognize and facilitate continuous development for self and team.
• Lead change initiatives and motivate teams towards execution.

Skills

Analytical Skills

Problem-Solving Skills

Customer Centricity

Knowledge of Automobiles

Leadership

Change Management

Education

B.Tech in Mechanical Engineering

M.Tech in Mechanical Engineering

Job description

Education

B.Tech/M.Tech (Mechanical) in Automobile or Electrical

Work Experience

7 to 8 workshops (dealerships & TASS) in a state, 15 to 20 Key accounts & STU (State Transport Undertaking)

3-7 years of experience in a technical and/or customer servicing role, preferably in automobile, two-wheeler, commercial & passenger ancillaries, heavy engineering, or other sectors.

Key Competencies

1. Developing Self and Others: Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel.
2. Leading Change: Recognizing the need for change, initiating and adapting to change.
3. Driving Execution: Translating strategy into action and execution.
4. Leading by Example: Encouraging and following ethical standards.
5. Motivating Self and Others: Inspiring teams and individuals.
6. Customer Centricity: Anticipating, understanding, and focusing efforts on meeting the customer (stakeholders) needs or expectations.
7. Knowledge of Automobiles: Strong understanding of automobile mechanics and systems.
8. Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills.