Staff Technical Support Engineer, Bangalore based role - Hybrid.

SentinelOne

Bengaluru

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Benefits offered by this job

Equity & RSUs

Employee stock purchase plan (ESPP)

Global home office allowance

Internet allowance

LinkedIn Learning license

Meal vouchers ( Bangalore)

Job summary

SentinelOne is seeking a Staff Technical Support Engineer in Bengaluru. You will provide responsive technical assistance across Windows, macOS, Linux, cloud, networking, and security environments, communicating clearly with customers throughout the process.

You will investigate issues, perform diagnostics, reproduce scenarios with scripts, and own cases end-to-end while collaborating with engineering and product teams to drive better customer outcomes.

Qualifications

Strong customer-facing problem-solving skills.
Experience troubleshooting Windows/macOS/Linux environments.
Ability to document findings clearly and concisely.

Responsibilities

Provide multi-channel customer support (phone, email, chat).
Troubleshoot problems across SentinelOne products and environments.
Perform system diagnostics, kernel debugging, memory/dump analysis.
Reproduce issues via scripts and test environments.
Own cases from start to resolution with proper escalation when needed.
Collaborate with senior engineers and product teams on complex issues.
Contribute knowledge articles and troubleshooting guides.

Skills

Customer orientation

Analytical troubleshooting

Documentation

Networking concepts

Scripting (PowerShell/Python/Bash)

Cybersecurity knowledge

Tools

Windows

macOS

Linux

Wireshark

Curl

Job description

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

About Us

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As a Staff Technical Support Engineer, you will be tasked with providing responsive, high‑quality technical assistance to customers across our global customer base, investigating and resolving technical issues across Windows, macOS, Linux, cloud, networking, and security environments while communicating clearly with customers throughout the troubleshooting process. Technical Support sits on the front line of SentinelOne's commitment to customer outcomes, where every interaction is an opportunity to solve a customer problem, build confidence in SentinelOne, and create knowledge that makes the next customer experience even better. This role is about more than responding to tickets, as great Support Engineers combine technical curiosity, disciplined troubleshooting, customer empathy, strong documentation, and a desire to continuously increase what can be solved at the frontline.

What Will You Do?

Primary responsibilities include:

Provide customer support through phone, email, chat, and other Support channels, communicating clearly, proactively, and professionally throughout the customer experience.
Troubleshoot technical issues across SentinelOne products and supported operating environments, gathering the technical information, logs, reproduction steps, and environmental context required to diagnose issues effectively.
Perform performance tracing and system-level diagnostics, kernel debugging (Mac, Linux), and memory dump and crash analysis.
Reproduce issues by building scripts, automation, and test environments.
Own customer cases from initial investigation through resolution or appropriate escalation, meeting established response and resolution service levels and documenting troubleshooting activity and customer interactions clearly and consistently.
Apply existing knowledge, documentation, diagnostics, and tooling before escalating issues.
Collaborate with senior Support engineers, escalation specialists, and more specialized technical teams on complex technical problems that require deeper investigation, and with Support, Product, Problem Management, and Principal Engineers on large-scale investigations.
Identify recurring issues and repeatable solutions, and contribute knowledge articles, troubleshooting guides, videos, and other reusable resources to the collective knowledge of the Support organization.
Provide structured feedback when product usability or supportability improvements could reduce customer effort.
Continuously expand your technical knowledge of SentinelOne products, operating systems, cybersecurity, and troubleshooting methodologies.

What Skills and Knowledge Will You Bring?

Ideal candidates will have:

Strong customer orientation and desire to solve technical problems, with strong collaboration skills and a willingness to learn from others.
Strong analytical, troubleshooting, and problem-solving skills, including the ability to systematically investigate technical issues and clearly document findings.
Excellent written and verbal communication, and the ability to manage multiple customer issues while maintaining quality and urgency.
Working knowledge of Windows, macOS, and/or Linux, and an understanding of networking and basic security concepts.
Mastery of networking protocols including TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS, and Web proxy, and proficiency in network and API troubleshooting tools such as Wireshark, MTR, and Curl.
The ability to deliver timely, high-quality customer resolutions; maintain strong SLA performance and high customer satisfaction; demonstrate strong case ownership and communication; increase first-line resolution whenever technically appropriate; produce clear, complete, and technically accurate case documentation; reduce avoidable escalations; contribute reusable knowledge that improves Support at scale; and continuously expand technical proficiency.
Previous technical support or customer-facing technical experience is highly desirable.
Experience with endpoint security or enterprise security products, or troubleshooting endpoint or server environments, is highly desirable, as is familiarity with cloud platforms or SaaS technologies.
Scripting experience with PowerShell, Python, Bash, or similar tools is highly desirable.
Cybersecurity education, certifications, or professional experience is highly desirable.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Equity & Rewards