Staff Full - Stack Engineer (IC4)

Freshworks; Hyderabad; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Freshworks seeks a Staff Full-Stack Engineer (IC4) to architect end-to-end systems for global SaaS products, balancing distributed backend with responsive frontend applications. You will lead cross-functional technical strategies and mentor engineers to elevate the platform ecosystem.

You will drive architectural patterns, review code, and champion engineering excellence while delivering high-availability, scalable solutions and observability across services.

Qualifications

• Strong foundation in data structures, algorithms and SOLID OOD.
• Proven system design for scalable, multi-tenant APIs and architectures.
• Experience with RDBMS, NoSQL, caching, microservices.
• Frontend paradigms, state management and performance optimization.
• Cloud and DevOps with CI/CD pipelines on AWS or GCP.
• Experience using generative AI tools to boost coding efficiency.
• Excellent technical communication and leadership capabilities.
• 10+ years of progressive software engineering in high-growth teams.
• Proven mentoring ability and driving architecture across teams.

Responsibilities

• E2E Platform Evolution: own scalable full-stack architectures handling millions of transactions.
• Technical Guidance (IC4): translate product visions into resilient designs across tracks.
• Engineering Multiplier: lead code reviews and mentor engineers, drive best practices.
• AI Tool Fluency: integrate AI tools (e.g., Copilot) into daily development workflow.
• Full-Stack Architecture: design and maintain scalable backend microservices and REST APIs.
• Full Lifecycle Ownership: from requirements to deployment and production support.
• Code and Design Optimization: ensure efficient, well-tested code and modular design.
• Production Governance: ensure high availability, security, and observability.
• Cross-Functional Partnership: collaborate with PMs, UI/UX, and SREs to ship value fast.
• Root-Cause Analysis: troubleshoot performance bottlenecks in production.
• Mentorship and Best Practices: guide architectural roadmaps and 2-4 engineers.

Skills

DSA & OOD

System design

Multi-tenant systems

Frontend performance

Cloud & DevOps

AI tooling

Technical communication

Leadership

Mentoring

Education

Degree in CS/Engineering

Tools

AWS

GCP

CI/CD

Job description

At Freshworks, we don't just ship software; we shape it to be fast, reliable, and refreshingly simple. As a Staff Full-Stack Engineer (IC4), you will architect the end-to-end systems that drive our global SaaS products, balancing complex distributed backend infrastructure with highly responsive, scalable frontend applications. You will lead cross-functional technical strategies, champion engineering excellence across teams, and mentor engineers to level up our entire platform ecosystem. If you obsess over time and space complexity, love breaking down tough, multi-tier architectural problems, and take pride in leading technical execution without losing touch with the code, you'll feel right at home.

Responsibilities:

• E2E Platform Evolution: Own and scale foundational full-stack architectures capable of handling millions of transactions while delivering seamless, high-performance web experiences globally.
• Technical Guidance (IC4): Act as a technical compass across multiple engineering tracks, translating ambiguous product visions into resilient, modular high-level and low-level designs.
• Engineering Multiplier: Foster a culture of excellence by leading deep-dive code reviews, mentoring junior/mid-level systems engineers, and introducing modern architectural patterns.
• AI-Powered Efficiency: Pioneer the integration of modern AI tools (e. g., GitHub Copilot) into the daily full-stack development workflow to accelerate delivery without sacrificing technical depth.
• Full-Stack Architecture: Architect, build, and maintain scalable backend microservices and extensible REST APIs paired with intuitive, modular frontend application layers.
• Full Lifecycle Ownership: Own the entire software development lifecycle, from gathering functional/non-functional requirements and data modeling to deployment, automation, and production support.
• Code and Design Optimization: Write clean, modular, and testable code optimized for browser rendering efficiency, database execution performance, and space/time complexity.
• Production Governance: Ensure backend and frontend systems are tuned for high availability (99.99%+), multi-tenant fault tolerance, security compliance, and deep observability.
• Cross-Functional Partnership: Collaborate closely with product managers, UI/UX designers, and Site Reliability Engineers (SREs) to ship highly localized, value-driven capabilities fast.
• Root-Cause Analysis: Troubleshoot complex full-stack performance bottlenecks in production, from slow database queries to state-management memory leaks.
• Mentorship and Best Practices: Lead architectural reviews, establish development roadmaps, mentor 2-4 engineers, and actively drive OOPS and SOLID design principles across the org.

Requirements:

• Computer Science Foundations: Expert-level grasp of Data Structures and Algorithms (DSA), time/space complexity trade-offs, and Object-Oriented Design (OOD) anchored in SOLID principles.
• System Design (HLD and LLD): Proven capability to design scalable, highly available, and fault-tolerant end-to-end multi-tenant systems, including APIs, web architectures, schemas, and data models.
• Distributed Infrastructure Stack: Solid exposure to RDBMS, NoSQL, caching strategies, microservices architecture, and distributed queuing systems.
• Modern Web Ecosystems: Strong understanding of frontend engineering paradigms, including component lifecycles, state management, and client-side performance optimization.
• Cloud and DevOps Practice: Hands-on experience working with CI/CD automation pipelines, DevOps tooling, and cloud infrastructure platforms (AWS or GCP).
• AI Tool Fluency: Practical exposure and experience using generative AI tools to improve day-to-day coding efficiency and technical exploration.
• Technical Communication: Exceptional logical reasoning with the ability to clearly articulate complex technical thought processes and designs to both engineers and executives.
• Professional Timeline: 10+ years of progressive software engineering experience building and scaling full-stack applications in high-growth product teams.
• Iterative Sourcing History: A proven track record of building complex systems from scratch and steering them through multiple-scale iterations in production.
• Pragmatic Delivery: Skilled at balancing rapid feature delivery with long-term code maintainability, clean documentation, and scalability.
• Collaborative Leadership: Experience managing technical initiatives, coordinating cross-functional engineering loops, and mentoring other engineers.
• Education Baseline: Degree in computer science, engineering, or a related quantitative technical field.