Staff Data Platform Engineer

Zendesk; Pune District; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Flexible remote work

Collaborative team environment

Opportunities for learning and development

Job summary

Dormont Manufacturing Co is seeking an experienced Staff Data Platform Engineer in Pune to lead the architecture and development of advanced data infrastructure. You will work in a collaborative Agile environment, defining standards and delivering high-impact data services.

The role requires 10+ years of experience, predominantly in DevOps, with expertise in CICD pipelines, containerization, and a strong programming background in Python.

This position offers a hybrid work model, combining onsite collaboration with remote flexibility.

Qualifications

• 10+ years of industry experience, with at least 5+ years as a DevOps Engineer.
• Experience with designing and building CICD pipelines.
• Experience leading complex, cross-team initiatives.
• Deep understanding of containers and experience with Kubernetes and Docker.
• Strong problem-solving and communication skills.

Responsibilities

• Lead architecture and define end-to-end data platform architecture.
• Establish standardized data contracts, schemas, and tooling.
• Deliver platform capabilities at scale.
• Design and deliver secure, highly-available data services.
• Conduct deep root cause analyses.

Skills

DevOps Engineering

CICD pipelines

AWS

Terraform

Python

Kubernetes

Docker

SQL

Communication

Tools

GitHub Actions

Apache Airflow

dbt

DataDog

Job description

Staff Data Platform Engineer

(DevOps-focused)

What we are looking for:

Our Enterprise Data & Analytics (EDA) is looking for an experienced Staff Data Platform Engineer to join our growing Platform engineering team. You’ll work in a collaborative Agile environment, driving innovations in data infrastructure that not only powers advanced analytics but also lays the foundation for AI and machine learning integration across Zendesk’s data platform.

About the team

We are a newly formed Data Platform Team here in Pune dedicated to developing and maintaining Zendesk’s data platform that powers next‑generation reporting and analytics across the product portfolio. As a Staff Data Platform Engineer, you will work on designing and developing advanced data infrastructure that power the Zendesk Data Platform.

Data is at the heart of Zendesk’s business—this is a high-impact, high-ownership role with broad technical and organizational influence.

What you get to do every single day

• Lead architecture and roadmap
• Define and evolve the end-to-end data platform architecture across ingestion, transformation, storage and governance.
• Establish standardized data contracts, schemas, documentation, and tooling that improve consistency and reduce time‑to‑data for analytics and product teams.
• Lead build‑vs‑buy evaluations and pilot new technologies to improve reliability, speed, or cost.
• Deliver platform capabilities at scale
• Design and deliver secure, and highly‑available data services and pipelines handling large-scale, mission-critical workloads.
• Establish SLOs/SLIs for data pipelines, implement robust observability (metrics, tracing, alerting) and incident response.
• Raise the engineering bar
• Define standards for data modeling, testing (unit/integration/contract), CI/CD, Infrastructure as Code, and code quality; champion reproducibility and reliability.
• Conduct deep root cause analyses; drive systemic fixes that improve resilience and developer experience.

What you bring to the role

Basic qualifications

• 10+ years of industry experience with at least 5+ years of proven experience as a DevOps Engineer
• 4+ years of hands‑on experience with designing and building CICD pipelines using tools like Github Actions, Jenkins. (We primarily use Github actions)
• 3+ years leading complex, cross‑team initiatives at Senior/Staff level.
• Experience working with one or more public clouds, preferably AWS.
• Experience with infrastructure automation tools like Terraform, CloudFormation, etc. (we primarily use Terraform)
• A deep understanding of containers and experience with Kubernetes & Docker.
• Intermediate experience with at least one of the programming languages: Python, Go, Java, Scala. (we primarily use Python)
• Experience with developing monitoring and observability frameworks (preferably for data pipelines)
• Proven experience designing, building, and deploying reusable AI or automation agents/tools that can be easily adopted and maintained by other engineers and teams
• Familiarity with SQL
• A demonstrated willingness to learn and adapt to new technologies and tools.
• Strong communication skills, both written and verbal - you’ll be collaborating closely with people in multiple time zones.
• Ability to work independently and in a team, with a proactive approach to improving processes and outcomes.

Preferred qualifications

• 3+ years of experience building & maintaining scalable data infrastructure with strong focus on automation and reliability
• Experience with ETL orchestrators such as Apache Airflow, Dagster, etc. (we primarily use Airflow)
• Familiarity with dbt (Data build tool), used for building data pipelines
• Familiarity with Data Governance and security compliance best practices

What does our stack look like

• Infrastructure (GCP, AWS, Kubernetes, Docker, Terraform)
• CICD (Github Actions)
• Data Pipeline and Orchestration (Fivetran, Snowflake, dbt, Airflow)
• Monitoring and Observability (DataDog, MonteCarlo)

Physical location requirement – candidates must be located in Karnataka or Maharashtra and plan to work from there. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.

Equal Opportunity Employer

Zendesk is an equal‑opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to [e-mail] with your specific accommodation request.