ST - Telco-Aria Billing Cloud -Senior

EY; Uttar Pradesh; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

EY is seeking a Senior Telecom Billing Analyst to shape and deliver complex billing projects. You will bring deep BSS domain knowledge and hands-on experience with Aria Billing Cloud, Ericsson Billing or Netcracker, translating business needs into practical billing designs.

You will lead workshops, drive data migrations, and support production operations across platforms while ensuring revenue integrity and customer satisfaction.

Qualifications

• 4–8 years of experience in telecom BSS with hands-on billing/revenue management know-how.
• Hands-on experience with Aria Billing Cloud, Ericsson Billing or Netcracker Revenue Management.
• Strong understanding of the telecom billing lifecycle including product/configuration, usage, invoicing and tax.
• Proficiency in Java, XML, SQL, APIs and cloud environments.
• Willingness to work in shifts and handle migrations across platforms.
• Experience migrating customers, accounts, products, balances and billing history.
• Knowledge of billing data profiling, mapping, cleansing, and mock migrations.
• Experience in production support or managed services for billing products and related SLA-based support.
• Understanding integrations between billing and CRM, order management, mediation, tax and ERP systems.
• Familiarity with TM Forum eTOM, SID and Open APIs for billing-account and customer-bill management.
• Experience preparing functional specs, process flows and test scenarios.
• Experience leveraging AI tools to deliver projects on time and budget.
• Bachelor’s degree in engineering/computer science/IT or related field.
• TM Forum or billing-product certifications are an advantage.

Responsibilities

• Act as the telecom billing-domain specialist across production support, managed services, consulting and migration engagements.
• Investigate production billing issues, perform root-cause analysis and coordinate resolutions across teams.
• Identify opportunities to improve billing accuracy, revenue integrity and customer experience.
• Work with client stakeholders, vendors and delivery teams.
• Conduct stakeholder workshops and document as-is and to-be billing processes and rules.
• Translate requirements into functional designs, user stories and interface specs.
• Support migration decisions including platform consolidation and legacy modernization.
• Define migration requirements for accounts, products, services and billing history.
• Support data mapping, cleansing, reconciliation, mock migration and cutover validation.
• Define test strategies, cases and migration-reconciliation reports for billing completeness.
• Support system integration testing and end-to-end validation.

Skills

Billing domain knowledge

Aria Billing Cloud

Ericsson Billing

Netcracker Revenue Management

Java

SQL

APIs

Cloud environments

Education

Bachelor's degree in engineering or related

Tools

Aria Billing Cloud

Ericsson Billing

Netcracker Revenue Management

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Technology Consulting – Senior – Telecom Billing Analyst

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

As a Telecom Billing Domain Analyst, you will help clients assess, design and implement telecom BSS billing solutions. You will bring strong telecom billing-domain knowledge and hands-on experience with platforms such as Aria Billing Cloud, Ericsson Billing, Netcracker Revenue Management or comparable telecom billing and monetization products. If you have hands-on experience for Aria Billing Cloud, it will be an added advantage.

You will work with a strong focus on providing managed services and stable production operations of deployed billing platforms. You will work with telecom customer’s business, IT, finance, operations and vendor teams to translate business requirements into practical billing processes and solution designs.

Your Key Responsibilities

• Act as the telecom billing-domain specialist across production support, managed services, consulting, implementation and migration engagements. Hands-on experience in Aria Billing Cloud will be a definitive advantage.
• Investigate production billing issues, perform root-cause analysis and coordinate resolution across product, integration, data and operations teams.
• Identify opportunities to improve billing accuracy, operational efficiency, revenue assurance, customer experience and time to market.
• Work effectively with client stakeholders, product vendors, system integrators and distributed delivery teams.
• Conduct stakeholder workshops and document as-is and to-be billing processes, requirements, pain points, controls and business rules.
• Translate business requirements into functional designs, user stories, configuration requirements, interface requirements and acceptance criteria.
• Support billing transformation decisions covering platform consolidation, legacy modernization, product and pricing migration, integration rationalization and phased decommissioning.
• Define and review migration requirements for customer accounts, billing accounts, products, services, balances, open items and billing history.
• Support data mapping, cleansing, reconciliation, mock migration, parallel billing, cutover and post-migration validation activities.
• Define and deliver solution designs, interface specifications, test strategies, test cases and migration-reconciliation reports for billing completeness and accuracy.
• Support system integration testing, end-to-end testing, user acceptance testing, bill validation, cutover rehearsals and production support.

Skills and attributes for success

• 4–8 years of experience in telecom BSS, with significant techno-functional, hands-on experience in billing and revenue management.
• Hands-on experience with at least one major billing platform such as Aria Billing Cloud, Ericsson Billing, Netcracker Revenue Management or an equivalent platform. Hands-on experience on Aria Billing will be a definitive advantage.
• Strong understanding of the telecom billing lifecycle, including customer and billing-account management, product and pricing configuration, usage processing, rating, recurring and one-time charges, bill calculation, invoicing, taxation, payments, adjustments, collections and dunning.
• Hands-on proficiency in Java, XML, SQL, APIs, data-analysis tools and cloud environments is required.
• Should be willing to work in shifts
• Experience migrating customers, accounts, products, subscriptions, balances and billing history from one billing platform to another.
• Knowledge of billing data profiling, mapping, cleansing, mock migrations, financial reconciliation, parallel billing, fallout management and cutover validation.
• Experience in production support or managed services for billing products, including incident, problem, change and release management; bill-cycle monitoring; root-cause analysis; defect resolution; and SLA-based support.
• Understanding of integrations between billing and CRM, order management, mediation, charging, product catalog, payment, tax, ERP/general ledger, customer-care and reporting platforms.
• Working knowledge of TM Forum eTOM, SID, Open Digital Architecture and Open APIs, particularly billing-account and customer-bill management.
• Experience preparing functional specifications, process flows, business requirements, user stories, solution-design inputs and test scenarios.
• Experience in leveraging latest AI tools to deliver projects within time, budget and quality.
• A bachelor’s degree in engineering, computer science, information technology, business systems or a related discipline.
• Relevant TM Forum or billing-product certifications are an advantage.

What we look for

Highly motivated telecom billing professionals who combine strong domain knowledge with hands-on delivery experience. You should be able to analyze complex billing scenarios, translate requirements into practical solutions and support clients through transformation, migration and production support operations while maintaining a clear focus on billing accuracy, revenue integrity and customer outcomes.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment:

As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development:

From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture:

In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits:

Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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