SRE III (L3 Tech Support+Virtualization) 8-12yrs Pune

Nutanix; Pune District; Hybrid; INR 1,200,000 - 1,500,000; Full time

Job summary

Nutanix is seeking a top-tier Systems Reliability Engineer in Pune, India. This role involves troubleshooting and resolving complex technical issues while collaborating with developers and providing outstanding customer support in a hybrid work environment.

Ideal candidates have 7–9 years of experience in Systems Reliability Engineering, strong expertise in networking, virtualization, and cloud technologies, along with excellent communication skills. Join a dynamic team dedicated to improving customer satisfaction and fostering a growth-oriented culture.

The position emphasizes work-life balance, allowing you to thrive in a supportive environment that prioritizes continuous learning.

Qualifications

• 7-9 years of experience in Systems Reliability Engineering or similar roles.
• Strong expertise in troubleshooting virtualization, networking, Linux systems, DevOps, cloud, or enterprise storage.
• Proficient in communication for effective collaboration.
• Experience in directly resolving complex technical issues.
• Customer-driven mindset focused on high-quality support.
• Familiarity with VMware, Citrix, and Microsoft technologies.
• Ability to develop tools and enhance knowledge bases.

Responsibilities

• Troubleshoot and resolve complex technical issues.
• Collaborate with developers to identify product defects.
• Analyze customer data to improve product reliability.
• Foster partnerships for collaborative issue resolution.
• Mentor junior team members.
• Gather customer feedback for product enhancements.
• Provide rotational support coverage.

Skills

Expertise in Networking

Virtualization

Cloud Technologies

Problem-solving

Communication Skills

Education

Degree in Engineering or Computer Science

Tools

VMware ESXi

Linux Systems

DevOps Tools

Enterprise Storage Solutions

Job description

Opportunity

Are you a top-tier Systems Reliability Engineer with a strong expertise in networking, virtualization, and cloud technologies, along with a passion for delivering exceptional customer support? If so, you'll thrive in our dynamic hybrid team at Nutanix, where you'll have the opportunity to work on cutting‑edge projects, collaborate with leading technology specialists, and make a meaningful impact on customer satisfaction in a supportive environment that prioritizes growth and work‑life balance.

About the Team

The Systems Reliability Engineer III will join a dynamic and collaborative team focused on delivering exceptional customer support and ensuring the reliability of services at Nutanix. Based in Pune, this team is composed of top‑tier technology specialists who thrive on innovation and problem‑solving. Emphasizing a culture of continuous learning, knowledge‑sharing, and teamwork, the team is dedicated to improving customer satisfaction and contributing to overall business success by working on cutting‑edge projects that directly impact customers’ experiences and successes.

This role does not require any travel, enabling you to focus on delivering outstanding support and service to customers while maintaining a healthy work‑life balance in a hybrid setup.

Your Role

• Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.
• Collaborate with developers to identify product defects and enhance serviceability.
• Analyze customer data to mitigate risks and improve product reliability.
• Foster partnerships with technology allies for collaborative issue resolution.
• Contribute to and expand internal and external knowledge bases for continuous improvement.
• Mentor junior team members to foster a collaborative and growth‑oriented culture.
• Gather customer feedback to drive product enhancements in collaboration with development teams.
• Provide rotational support coverage during weekdays and off‑hours as necessary.

What You Will Bring

• 7–9 years of experience in Systems Reliability Engineering or similar roles.
• Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage.
• Proficient in communication, both written and verbal, for effective cross‑team collaboration.
• Experience in directly resolving complex technical issues with customers.
• Degree in Engineering or Computer Science preferred.
• Customer‑driven mindset focused on delivering high‑quality support experiences.
• Familiarity with technologies from partners such as VMware, Citrix, and Microsoft.
• Ability to develop tools and enhance internal and external knowledge bases.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in‑person collaboration. In locations where our workplace policy applies, employees are expected to work onsite a minimum of three days per week to foster collaboration, team alignment, and access to in‑office resources.

Equal Opportunity Employer

We're an Equal Opportunity Employer. Nutanix is an Equal Employment Opportunity and (in the U.S.) an affirmative action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [e-mail].