Sr Travel Consultant - Operations - Pune - Implant

StudentUniverse; Pune District; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Market aligned pay

Great workplace

Medical coverage

Paid annual leave

Travel perks

Job summary

FCM Travel India in Pune seeks an experienced travel consultant to design and book complex itineraries, provide expert advice on air, hotels, transport, visas, and travel requirements, and build strong client relationships.

You will stay current on destinations and supplier offers, hit sales targets, and deliver 24/7 service with a focus on personalised care to travellers and corporate accounts.

Qualifications

• Proficiency with GDS systems (Sabre, Amadeus, Galileo, or similar).
• Demonstrated sales ability and track record of meeting/exceeding targets.
• Excellent customer service and interpersonal skills.

Responsibilities

• Design and customize travel itineraries based on client preferences, budgets, and requirements.
• Provide expert advice on air tickets, accommodations, transportation, visas and travel requirements.
• Build and maintain strong client relationships through exceptional service and regular follow-up.
• Stay current on travel trends, destinations, supplier offerings, and industry developments.
• Research and recommend appropriate travel options, including flights, hotels, tours, and ancillary services.
• Process bookings, prepare travel documentation, and ensure all details are accurately recorded.

Skills

GDS systems proficiency

Sales ability

Customer service

Geography knowledge

Interpersonal skills

Communication skills

Job description

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Region

• Asia 1

Location

Asia

• Pune, India 1

Category

• Sales and Customer Service 1

Work type

• Full time 1

Brand

• FCM 1

FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.

A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Day in the life

• Design and customize comprehensive travel itineraries based on client preferences, budgets, and requirements
• Provide expert advice on Air tickets, accommodations, transportation, visas and travel requirements
• Build and maintain strong client relationships through exceptional service and regular follow-up
• Stay current on travel trends, destinations, supplier offerings, and industry developments
• Research and recommend appropriate travel options, including flights, hotels, cruises, tours, and ancillary services
• Process bookings, prepare travel documentation, and ensure all details are accurately recorded
• Handle complex itineraries, special requests, and VIP client arrangements
• Resolve travel-related issues and provide assistance to clients before, during, and after travel
• Meet or exceed productivity targets and performance metrics

You’ll be perfect for the role if you have:

• Minimum 3-5 years of experience in travel consulting or related roles
• Demonstrated sales ability and track record of meeting/exceeding targets
• Proficiency with GDS systems (Sabre, Amadeus, Galileo, or similar)
• Strong knowledge of geography, international destinations, and travel products
• Excellent customer service and interpersonal skills
• Problem-solving skills and ability to handle complex itineraries, visas, accommodation and transportation bookings
• Professional communication skills, both written and verbal

Work Perks! - What’s in it for you:

• Market Aligned remuneration structure and a highly competitive salary
• Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
• Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
• Great place to work: Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people
• Wellbeing Focus: We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people
• Paternity Leave:We ensure that you can spend quality time with your growing family
• Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
• A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You’ll have to experience it to believe it!
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are...

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.