Sr Tower Lead (Support & Operations)

HCL Technologies Limited; India; Remote; INR 4,500,000 - 6,000,000; Full time

Job summary

HCLTech is seeking a Senior Forward Deployment Engineer to lead the architecture and end-to-end deployment of enterprise Generative AI and Agentic AI solutions on Google Cloud. You will own the technical success of customer engagements, drive production readiness, and mentor junior FDEs.

The role emphasizes architecture guidance, multi-agent system designs, and integration across REST APIs, databases, and security controls. It requires strong Python skills and extensive AI production experience.

Qualifications

• 8–12 years of software engineering, cloud engineering, or solution architecture with production AI delivery.
• At least 3 years of practical Generative AI / Agentic AI experience in enterprise deployments on Google Cloud.
• Proven customer-facing technical leadership and architecture ownership.
• Bachelor’s or Master’s degree in Computer Science, Engineering, IT or related field.

Responsibilities

• Own end-to-end technical delivery of enterprise Agentic AI deployments from discovery to production rollout.
• Lead customer discovery, workshops, architecture reviews, and production planning.
• Design customer-specific AI and cloud architectures using Gemini Enterprise Agent Platform and Google Cloud services.
• Define production-ready architecture, security, scalability, and governance criteria.
• Mentor FDEs and drive reusable deployment patterns and playbooks.
• Provide technical feedback to product and platform teams and influence roadmap priorities.

Skills

Python programming

Generative AI

LangChain/ADK

Google Cloud

REST APIs & integration

IAM/OAuth security

Docker/Kubernetes

CI/CD & Git

Observability & monitoring

Customer-facing leadership

Education

Bachelor’s or Master’s degree in CS/Engineering

Tools

Gemini Enterprise Agent Platform

ADK / LangGraph / LangChain

Docker

Cloud Run

GKE

BigQuery

Job description

Senior Forward Deployment Engineer – GCP Agentic AI

Job Type

Full-Time

Experience

8–12 years overall; at least 3 years in Generative AI / Agentic AI with significant enterprise production delivery on Google Cloud

Primary Focus

Solution architecture, customer technical leadership, production strategy, technical governance and FDE leadership

Role Overview

We are looking for a Senior Forward Deployment Engineer (FDE) to lead the technical architecture and end-to-end deployment of enterprise Generative AI and Agentic AI solutions for strategic customers on Google Cloud. The Senior FDE is a customer-facing solution architect who can code: they own the technical success of the customer engagement, make architecture and deployment decisions, lead customer workshops, review implementation, drive production readiness, and mentor FDEs.

• Customer-facing solution architect who can code
• Owns technical success of the customer engagement
• Makes architecture and production decisions
• Leads FDEs and influences the platform roadmap

Typical time allocation

• ~50% architecture and technical leadership
• ~20% engineering oversight and mentoring

Key Responsibilities

• Own the overall technical delivery of enterprise Agentic AI deployments from discovery and architecture through production rollout, hypercare, and transition to BAU.
• Lead customer discovery, technical workshops, architecture reviews, executive technical discussions, solution demonstrations, POCs, pilots, and production planning.
• Design customer-specific AI and cloud architectures using Gemini Enterprise Agent Platform, ADK, Google Cloud services, enterprise data sources, applications, security controls, and operational services.
• Define agent architecture including multi-agent patterns, Planner/Critic/Supervisor/Orchestrator designs, domain agents, Skills, tools, RAG, human-in-the-loop controls, state, and enterprise integrations.
• Define the integration architecture for REST APIs, MCP tools, databases, ITSM platforms, monitoring systems, identity systems, messaging systems, and proprietary applications.
• Decide which requirements should be implemented through configuration, customer-specific extensions, or reusable platform capabilities; drive the appropriate engineering path.
• Define production deployment architecture across Agent Runtime, Cloud Run, GKE, Cloud Functions, Pub/Sub, Cloud Storage, IAM, Secret Manager, networking, and other appropriate Google Cloud services.
• Define production architecture requirements for availability, scalability, security, resiliency, observability, release management, rollback, disaster recovery, and operational support.
• Lead security and identity architecture discussions covering IAM, RBAC, service accounts, authentication, authorization, secrets management, data protection, auditability, and network controls.
• Define and review production readiness criteria covering functionality, security, performance, reliability, evaluation, observability, governance, supportability, and operational readiness.
• Define the customer AgentOps strategy including telemetry, tracing, logging, metrics, evaluation, quality monitoring, cost monitoring, and operational dashboards.
• Lead complex troubleshooting and root-cause analysis for production issues involving agents, models, RAG, tools, integrations, networking, authentication, and cloud infrastructure.
• Drive reliability, latency, scalability, model performance, and AI cost optimization across customer deployments.
• Define and review CI/CD, release management, environment promotion, versioning, rollback, and deployment processes.
• Review architecture, integration code, deployment plans, and technical deliverables produced by FDEs; establish engineering quality standards.
• Mentor and technically guide FDEs and Associate FDEs working on customer deployments.
• Establish reusable deployment patterns, integration patterns, reference architectures, runbooks, onboarding standards, and troubleshooting playbooks.
• Identify recurring customer requirements and drive their conversion into reusable agents, Skills, tools, connectors, frameworks, and platform capabilities with Agent Development / Platform Engineering teams.
• Act as the senior technical escalation point for complex customer issues and major production incidents.
• Provide technical feedback to Product, Agent Development, Platform Engineering, Security, Cloud Architecture, and Operations teams and influence platform roadmap priorities.
• Lead technical handover, customer enablement, operational readiness, and transition to support/BAU teams.

Must Have Skills

• Strong Python and software engineering skills with the ability to review and guide production code.
• Extensive hands-on experience with Generative AI, LLMs, RAG, prompt engineering, tool calling, evaluation, and multi-agent architectures.
• Strong hands-on experience with ADK and/or LangGraph/LangChain in production.
• Strong Google Cloud architecture and engineering experience with Gemini Enterprise Agent Platform / Google Cloud AI services.
• Strong enterprise integration experience across REST APIs, databases, ITSM platforms, monitoring systems, identity platforms, and customer-specific applications.
• Strong understanding of IAM, OAuth, service accounts, RBAC, secrets management, authentication, authorization, security, and enterprise networking.
• Strong experience with containerized applications, Docker, Cloud Run, GKE, and production deployment patterns.
• Strong experience with CI/CD, Git, release management, versioning, and production operations.
• Strong experience with observability, tracing, logging, monitoring, debugging, evaluation, and production incident management.
• Strong understanding of RAG architecture, knowledge integration, retrieval, evaluation, and agent quality measurement.
• Experience with Responsible AI, guardrails, AI security, data protection, and enterprise governance.
• Strong customer-facing communication skills and ability to lead architecture conversations with senior technical stakeholders.

Preferred Skills

• Deep experience with Gemini Enterprise Agent Platform capabilities including ADK, Agent Runtime, Agent Gateway, Model Armor, Agent Evaluation, and Cloud Observability.
• Experience with OpenTelemetry and enterprise AgentOps practices.
• Experience with MCP, A2A, and enterprise agent interoperability.
• Experience with Terraform / Infrastructure-as-Code and enterprise cloud landing zones.
• Strong experience with GKE, Cloud Run, Pub/Sub, BigQuery, Cloud Storage, Secret Manager, networking, and private connectivity.
• Experience with ServiceNow, ITSM, CloudOps, SRE, AIOps, infrastructure automation, or enterprise operations.
• Experience designing highly available, scalable, secure production architectures.
• Experience leading POCs, pilots, MVPs, production rollouts, and strategic enterprise deployments.
• Exposure to multiple cloud platforms is advantageous.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field.
• 8–12 years of overall software engineering, cloud engineering, solution architecture, or equivalent technical experience.
• At least 3 years of practical Generative AI / Agentic AI experience.
• Demonstrated track record of delivering multiple enterprise technology or AI solutions into production.
• Demonstrated customer-facing technical leadership and architecture ownership.

Key Attributes

• Strong customer-facing presence and ability to build technical trust with enterprise customers.
• Strong ownership of outcomes rather than individual tasks.
• Excellent architecture and problem-solving skills.
• Comfortable operating across AI engineering, cloud architecture, integration, security, and operations.
• Able to make pragmatic decisions between reusable platform capabilities and customer-specific implementation.
• Strong mentoring and technical leadership capability.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September2026totaled $14.8billion.