Sr. Technical Consultant - Middleware Support/SQL/Python/Snowflake
JDA Software
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Job summary
Blue Yonder in Bengaluru seeks a skilled Platform & Integration Support Engineer to provide technical support for Python and MuleSoft-based applications. You will resolve issues across platform adapters, orchestrate deployments, and collaborate with customer and product teams to meet deadlines.
The role demands strong debugging skills, experience with SQL, APIs (REST/SOAP), monitoring tools, and JMS messaging systems. Priorities include automation and 24x7 production support readiness.
Qualifications
- Bachelor’s degree (STEM preferred) and 3 to 6 years of experience in software development/support.
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Responsibilities
- Provide technical support for applications and services based on Python & MuleSoft.
- Support and resolve technical issues of Python-based adapters and services including Platform/Integration components.
- Handle alerts, monitoring, and 1st/2nd line investigations for customer cases.
- Deploy, upgrade, and support Python/Mule/AMQ/services; work with customer/product teams to meet deadlines.
- Identify areas for automation to reduce manual effort and improve performance.
Skills
Education
Tools
Job description
Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work" Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.
Scope: Core responsibilities to include support and administration of Platform & Integration services components - Python based, Blue Yonder Connect (using MuleSoft) based adapters and services. The team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within Blue Yonder Teams, Blue Yonder Customers, Blue Yonder Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc.
Our current technical environment: Software: Python, MuleSoft, API’s Database: MS SQL Server, Snowflake Cloud Architecture: MS Azure Frameworks/Others: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)
- Provide technical support for applications and services based on Python & Mulesoft
- Support and resolve technical issues of Python based adapters and services including other Platform/Integration components
- Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services
- Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies
- Working with customer/application/product teams ensuring the deadlines are not breached
- Identifying areas improvement and cutting down the manual effort through automation
- Bachelor’s degree (STEM preferred) and minimum 3 to 6 years of experience in Software development/support
- Ability to work flexible hours in shifts and the ability to support 24x7 production support operations
- Strong customer facing skills and communication skills (verbal and written)
- Strong knowledge of service management processes like incident, service request, change and problem
- Working knowledge of ticket tracking tools like Salesforce/Service now/Jira
- Strong troubleshooting skills
- Good working knowledge on SQL (preferably Microsoft SQL server)
- Working knowledge of API’s (REST and SOAP)
- Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
- Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ
- Experience is using ARM for monitoring and analysis of the environments
- Experience in working on Windows and Linux Operating System
- Experience troubleshooting/Managing Runtime Servers
- Experience working with Python & Mulesoft Connectors - Standard/Custom
- Experience troubleshooting and performance tuning of ESB/middleware components
- Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
- SaaS/Cloud/Azure experience a plus
- Willingness to learn Blue Yonder Solution knowledge to optimize support and troubleshooting interactions and time
- Experience working with any Planning or Execution Systems is a plus.
- Prior systems administration/application configuration management experience is preferred.
- Ability to adapt and respond to fast moving & changing project environments
- Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
- Well organized and ability to meet deadlines and multi-task.
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com “Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc. Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254
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