Sr Tech Vendor Relations Analyst- Hyderabad (hybrid)

Syneos Health, Inc.; Madhapur; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Paid maternity leave

Career development opportunities

Flexible remote work options

Job summary

A global life sciences services organization in Hyderabad is seeking a Sr Tech Vendor Relations Analyst to manage telecommunications expenses and vendor relationships. The ideal candidate will have a strong understanding of telecom services and be responsible for optimizing expenses and ensuring compliance with regulations. This hybrid role offers opportunities for growth and development in a collaborative work environment, with flexibility to adapt as needed.

Qualifications

• Two years of equivalent customer service experience required.
• Exhibits all responsibilities in an honest, ethical, and professional manner.
• Excellent PC skills, including Excel, Powerpoint, and process mapping software.

Responsibilities

• Oversee management of telecommunications expenses and vendor relationships.
• Evaluate vendor performance and conduct risk assessments.
• Manage contracts and analyze telecom expenses for cost-saving opportunities.

Skills

Telecommunications knowledge

Analytical skills

Negotiation skills

Communication skills

Project management

Education

Bachelor’s degree in IT or Business

Tools

Excel

PowerPoint

Process mapping software (Visio)

Job description

Sr Tech Vendor Relations Analyst- Hyderabad (hybrid)

Updated: March 31, 2026
Location: Madhapur, TS, India
Job ID:25105956

Description

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.

Discover what your 25,000 future colleagues already know:

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Syneos Health provides a career path and benefit program that includes rewards such as recognition, learning and development opportunities, personal growth opportunities and “Rewards”. Your time is valued and utilized to develop skill growth, financial confidence, continuous learning, a culture of innovation, and the work environment you desire. Flexible remote work options, core positions applicable, New York, and a competitive compensation package and benefits tailored to your growth aspirations. Benefits include a paid maternity leave. Success goes beyond a paycheck, actually does make a difference in our employees’ life with these rewards and support, so we can create a healthy, productive work environment that encourages growth and confidence at the workplace.

Job Responsibilities

The Sr Tech Vendor Relations Analyst will oversee the management of our telecommunications expenses and vendor relationships. The ideal candidate will have a strong understanding of telecom services, contracts, and billing structures. They will be responsible for optimizing our telecom expenses, identifying cost‑saving opportunities, and ensuring compliance with company policies and industry regulations.

Core Responsibilities

• Serves as the Vendor Relationship Owner (VRO) for assigned vendors.
• Maintains strong relationships with vendors.
• Evaluates vendor performance, conducts vendor risk assessments and scheduled vendor reviews.
• Manages all related vendor contracts and facilitates contract negotiation.
• Manage and analyze telecom expenses to identify cost‑saving opportunities.
• Managing the acquisition of mobile devices and services.
• Knowledge of and understanding of pricing and benchmarking of telecom services.
• Forensic analysis of telecom invoices inclusive of receiving, reviewing, approving, auditing, optimizing, processing, validating payment, etc.
• Develop and implement strategies to optimize telecom expenses while maintaining service quality.
• Supports monthly allocation process ensuring technology costs are billed to the appropriate business unit (BU).
• Track telecom usage and trend(s) to forecast future expenses and plan accordingly.
• Coordinate with telecom vendors to negotiate contracts and resolve billing discrepancies.
• Identify coding discrepancies to ensure accurate cost center and GL allocations.Experience working with corporately managed devices and Mobile Device Management Platform (such as Asignet, Cass Information Systems, Sakon, Rivermine, Tangoe, etc).
• Coordinate with fixed‑line vendors to provide periodic utilization stats for review by Tech partners.
• Support “green” initiatives with responsible mobile recycle plan.

Qualifications

• Bachelor’s degree in IT, business or equivalent experience.
• Professional TEM certification preferred.
• Two‑years or equivalent customer service experience required.
• Exhibits all responsibilities in an honest, ethical and professional manner.
• Exhibit results‑driven attitude to manage deadlines.
• Proven ability to work independently and as a team member.
• Excellent communication (written and oral) and interpersonal skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to adapt as the external environment and organization evolves.
• Proven performance demonstrating flexibility, ability to prioritize, and work analytically in a problem‑solving environment.
• Ability to conduct research on industry best practices/standards and effectively apply to situation.
• Excellent PC skills, including Excel, Powerpoint, process mapping software (Visio).
• Demonstrated familiarity with Accounts Payable procedures, invoice processing, and auditing.
• A solid understanding of telecommunications and networking concepts, principles, and knowledge of systems connectivity to understand overall flow of leased services.
• Prior experience reviewing, modifying legal contracts and documents (MSAs, SOWs, NDAs, etc.).
• Deep understanding of the full lifecycle of contracts.
• Strong understanding of legal terms and conditions and demonstrated negotiation skills coupled with extensive knowledge of business and contract law related to Technology services.
• Ability to manage projects with strong cross‑functional collaboration skills.
• Prior experience with the IT project initiation process and gathering business requirements.

Disclaimer

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever‑changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Summary

The Sr Tech Vendor Relations Analyst will oversee the management of our telecommunications expenses and vendor relationships. The ideal candidate will have a strong understanding of telecom services, contracts, and billing structures. They will be responsible for optimizing our telecom expenses, identifying cost‑saving opportunities, and ensuring compliance with company policies and industry regulations.

Discover what our more than 29,000 employees already know: work here matters everywhere. We work hard,and smart, all in the name of getting much‑needed therapies to thosewho need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to:

Syneos Health ® (Nasdaq:SYNH) is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Together we share insights, use the latest technologies and apply advanced business practices to speed our customers’ delivery of important therapies to patients. We support a diverse, equitable and inclusive culture.