Sr. Support Engineer, SAP

Rimini Street; Hyderabad; On-site; INR 2,600,000 - 5,200,000; Full time

Job summary

Rimini Street, India GCC seeks an experienced SAP Datasphere & BW Sr. Support Engineer to deliver high-quality remote support for SAP applications across global clients.

You will research, troubleshoot, and resolve complex issues in SAP Datasphere, BW HANA, and related modules, coordinating with stakeholders and ensuring SLAs are met. The role requires 10+ years of domain experience, a Bachelor’s degree in CS or related field, and fluent English.

Qualifications

• Bachelor’s degree in computer science or a related field or equivalent experience.
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Responsibilities

• Provide remote-based support for SAP Datasphere, BW, and related modules across global clients.

Skills

SAP Datasphere

SAP BW HANA

SQL

Data modeling

SAP BI tools

Education

Bachelor’s degree in computer science or related field

Tools

SAP HANA Studio

Eclipse-based Web IDE

Git

Job description

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Sr. Support Engineer, SAP. This role is based in India.

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, \"if you are best of the best, you belong to Rimini\".We are on a mission to contribute significantly to our \"Rimini ONE\" program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Position Summary

This role of SAP Datasphere & BW Sr. Support Engineer is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting multiple SAP global clients who use both 4.x, ECC environments & latest environments. Role demands proficient communication skills to do requirement gathering, replicating production issues, stakeholder (internal / external) understanding, adhering to time tracking, adhering to SLAs, and ensuring utilization as per expectations.

Essential Duties and Responsibilities within SAP Datasphere, BW module and related business processes (integrated modules) in a Heterogenous SAP landscape:

• Level 4 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects working on tickets
• Work independently across multiple clients
• Own critical P1/P2 situations
• Perform solution design and architecture discussions
• Mentor P2/P3 engineers
• Interact directly with client managers and business stakeholders
• Drive RCA, improvements, and knowledge management initiatives
• Enhancements / Projects:
  • Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deployment
  • Gathering and analyzing business/functional requirements and translating them into design specifications
  • Working experience on complex customization of programs, reports
  • Writing unit test scripts and conducting unit and integration tests for customizations
• Support UAT tests and participate in Cut-Over activities alongside post production changes and hyper care
• Support the assessment of change requests (corrections, enhancements), proposing and developing solutions
• Taking business transitions from incumbent vendors / client IT during new client engagement onboarding phase
• Ensure compliance with the client’s IT processes & internal time tracking
• Working on client support timelines based on geography
• Performance tuning of existing process to contribute on Continuous Improvement

Additional Duties and Responsibilities

• Other job-related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities

Education

• Bachelor’s degree in computer science or related field or equivalent experience.

Language

• Fluent English is mandatory; any other international languages is a plus.

Work Experience

10+ years

• Domain experience is good to have

Must have Skills

Hands-on development of end-to-end analytical product delivery using SAP Datasphere & SAP BW HANA (Business Warehouse) Module with the following capabilities

• Design comprehensive solutions based on requirements, applying industry best practices
• Map business requirements to technical architecture and data models
• Manage source system integration and federation using DP Agent, remote tables, data extraction, and delta handling
• Develop solutions using Data Builder (Graphical & SQL Views, Data Flows, Replication Flows), Business Builder , Analytical Models , and BW Bridge
• Perform space management, administration, and configuration activities in Datasphere
• Write and optimize SQL programs for data processing and analytics
• Collaborate with functional teams across SAP modules (SD, MM, FICO, PP, PM etc)
• Experience in implementing and maintaining SAP BW, Embedded Analytics (CDS Views) & SAC, AFO, WEBI.
• Expertise in modelling BW objects such as extractors, ADSO, Composite providers, Open ODS views, Transformations, Data Transfer Process and process chains.
• Utilize SAP BDC for data migration and automation tasks
• Contribute to SAP BI migration/upgrade projects ensuring smooth transition
• Experience in SAC - creating stories canvas, responsive , grid, Smart Discovery, advanced story designing blending data , formulas, cross calculations, input controls , linked analysis. Well versed in visualizations and their usage charts , tables , maps
• Deep expertise in SAP HANA Modeling (Calculation Views, Attribute/Analytic views for legacy support).
• Advanced proficiency in SQL, SQLScript , Table Functions, and Stored Procedures.
• Hands-on tools exposure: SAP HANA Studio, Eclipse-based Web IDE, and Git version control.

Good to have Skills

• Technical understanding at ABAP level (Ability to debug standard transactions)
• Ability to do AB