Sr. Support Analyst

Nomura Holdings, Inc.; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Wellbeing

Wellbeing services

Inclusive benefits

Job summary

Nomura Services India Private Limited in Mumbai seeks an L1/L2 Production Support specialist for Wholesale Production Services projects, including batch, application and user support across risk platforms. You will handle incident and change management, drive automation initiatives to improve stability and efficiency, and participate in initiatives that promote equal opportunity and inclusion.

The role offers opportunities within a global finance group and exposure to cross‑regional teams.

Responsibilities

• L1 & L2 Production Support for allocated Wholesale Production Services projects (batch, application, user support).
• Handle incident management, change management and automation initiatives to improve operational stability.

Job description

Nomura is a financial services group with an integrated global network. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking), and Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship , serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Nomura Services, India supports the group’s global businesses. With world‑class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the group’s global operations across four international regions.

At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been well‑recognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards.

Divisional Overview:

The Wholesale Production Services team partner with the Risk & Capital IT to deliver and maintain software solutions used by Risk Management division.

The business is spread across EMEA, US, Japan, AEJ, and emerging Markets like India, Brazil, and China. It deals in wide range of products / models including VaR, Stresses, FRTB, Inventory, CRM models, Limits, Credit Exposures, Stress testing, Back testing etc.

Business Overview:

The India Risk Production Services team is an integral part of the global team, which is spread across US, UK, Tokyo, Singapore, HK, India and China. It works in partnership with various regions to deliver technology support to Risk business across regions prioritized in Global Book of Work. This team serves key business functions such as Market and Credit Risk systems.

What We Offer:

• We support employee wellbeing by ensuring a sense of purpose and belonging.
• We offer a comprehensive range of wellbeing services which allows employees to get access to the assistance they need at any point in their wellbeing journey.
• Our bespoke benefits support employees and their family’s holistic wellbeing and are inclusive of diverse identities and family structures.

Role & Responsibilities :

Duties & responsibilities (includes but is not limited to):

L1 & L2 Production Support for allocated projects in Wholesale Production Services including (but not limited to) batch support, application support, user support, incident management, change management and automation initiatives as well as any initiatives that are introduced for improving Operational Stability, efficiency, maintainability and support capabilities.

We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer's responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.

*Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.

*The benefits are subject to change and will be in accordance with Company’s policies as may be applicable from time to time).