Sr Specialist, Customer Experience Design

Mastercard; Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Mastercard in Pune seeks a Senior Specialist, Customer Experience Design to craft data-driven UX across dashboards, widgets, web and mobile apps, and IoT in B2B contexts. You will collaborate with cross-functional teams, participate in Design Thinking workshops, prototype MVPs, and help define the next generation of data products with a cohesive visual language, while ensuring regulatory compliance.

Requirements include strong Interaction and Visual Design experience, proficiency with tools like

Qualifications

• Experience developing User Archetypes and Personas and user journeys.
• Prototyping and rapid iteration using Lean UX and Design Thinking.
• Understanding complex information architectures for digital apps.
• Proficiency with prototyping/wireframing tools such as Figma, Sketch, Adobe XD, Illustrator.

Responsibilities

• Design Proof-of-Concepts and MVPs using human-centric design principles and rapid prototyping.
• Participate in Design Thinking workshops – collaborating cross-functionally with stakeholders.
• Explore Big Data, AI and ML while maintaining regulatory compliance.
• Leverage and contribute to Mastercard’s design pattern library.
• Help define the next generation of data-driven products and shape Mastercard’s growth.
• Create a cohesive visual language across web, mobile and IoT.
• Collaborate with brand, marketing and the broader UX team to drive usable transactional experiences.

Skills

Interaction Design

User Journeys

Rapid Prototyping

Design Thinking

UX Heuristics

Education

Degree in Design for Interactive Media or equivalent

Tools

Figma

Sketch

Adobe XD

Illustrator

Adobe Creative Cloud

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Customer Experience Design

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview

We are looking for an experienced User Experience/Interaction Designer passionate about the possibilities of data and data-driven experience design with good knowledge and experience of User Interface Design to join our rapidly growing, highly-innovative data and services Product Development team at our development center in Pune. The design function works as part of wider cross-functional teams that form organically around data product ideas, contributing to rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas. Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum user traction. Prototype and MVP outputs include dashboards, widgets, chatbots, web applications, mobile applications, VUI voice interfaces, digital assistants, etc, all in service of solving complex business challenges with emphasis on AI and ML.

Role

• Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
• Participate in Design Thinking workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
• Explore the art-of-the-possible in the era of Big Data, AI and ML while maintaining regulatory compliance
• Leverage existing and contribute new design patterns to Mastercard’s design pattern library
• Help define the next generation of data and data-driven products and shape Mastercard’s growth
• Create a cohesive visual language across web, mobile and IoT
• Work on future state conceptual designs and drive experimentation to improve product design quality
• Collaborate with brand & marketing and the broader UX team to drive usable transactional experiences leveraging Mastercard’s visual language
• Collaborate with technology teams to define implementation standards using modern presentation layer practices
• Ensure designs balance business objectives and user engagement with product managers
• Liaise with regional and country teams to reflect diverse needs of a global user base
• Drive UX design across a broader ecosystem to tailor experiences for Mastercard customers and end consumers
• Help define the next generation of data-driven products and their visualization

All About You

Required Experience / Knowledge / Skills (Core)

Interaction Design: Experience developing User Archetypes and Personas and user journeys; rapid prototyping; creating visual mockups and prototypes; working with complex information architectures; using prototyping/wireframing tools such as Figma, Sketch, Adobe XD, Illustrator; understanding complex information architectures for digital apps.

Additional Experience / Knowledge / Skills

Visual Design: Experience articulating visual experiences, creating visual mockups and prototypes; experience across web, mobile, IoT; proficiency with Adobe Creative Cloud and other tools; understanding of visual information architectures; experience in motion graphics and 3D modeling is a plus.

Research: Experience consuming UX research; leading Design Thinking workshops with customers; competitor analysis; iterative design-test-redesign to incorporate user feedback.

Candidate - Prior experience in a world-beating UX team; fast-paced startup-like environment; client-facing engagements; passionate about usability, interaction design and aesthetics; interest in data-driven experiences and VUIs; strong knowledge of UX heuristics and best practices; degree in Design for Interactive Media or equivalent; portfolio across multiple form factors.

Corporate Security Responsibility

• Abide by Mastercard s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.