Sr. Specialist, Compliance - GCC

DISA Global Solutions, Inc.; Mumbai; On-site; INR 350,000 - 700,000; Full time

Job summary

DISA Global Solutions, a leader in safety and compliance, seeks a dedicated professional to coordinate compliance initiatives and monitor regulatory adherence. The role requires strong analytical skills, experience in audits, and expertise in drug testing regulations, DOT/Non-DOT compliance, and high-level reporting.

Applicants should have a High School Diploma or GED and at least three years of customer service experience, with proficiency in Microsoft Office and DISAWorks.

Qualifications

• High School Diploma or GED with 3+ years of customer service experience.
• Strong written and verbal communication skills; ability to target audiences.
• Knowledge of Federal Drug Testing Regulations and DOT/Non-DOT compliance.
• Proficient with Microsoft Office Suite and DISAWorks system.

Responsibilities

• Coordinate and track progress of compliance initiative projects.
• Review audits to ensure identified risks are addressed and eliminated.
• Prepare and submit weekly, monthly, quarterly and year-end reports.
• Serve as SME for drug and alcohol testing regulatory and legal support.
• Assist with DOT 49 CFR Part 40 compliance monitoring and reporting.
• Assist with non-DOT consortium compliance monitoring and reporting.
• Perform regulatory and legal reviews and identify process improvements.

Skills

Critical thinking

Root cause analysis

Project management

Written and verbal communication

Education

High School Diploma or GED

3 years customer service experience

Tools

Microsoft Office Suite

DISAWorks® system

Job description

DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year. DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.

Coordinates and tracks progress of compliance initiative projects. Reviews audits from internal groups to ensure identified risks are being addressed and eliminated. Prepares and submits weekly, monthly, quarterly and year-end reports for management review. Manages compliance training interface. Serves as the Subject Matter Expert (SME) and primary contact for drug and alcohol testing regulatory and legal support. Assists with DOT 49CFR Part 40 compliance monitoring and reporting. Assists with non-DOT Consortium compliance monitoring and reporting. Performs regulatory and legal reviews. Develops and track compliance to quality and service standards. Reviews procedures and recommend efficiencies to leadership. Proactively evaluates potential problem areas and initiate action to limit negative outcomes. Provides excellent customer service to DISA internal and external customers. Drafts business communications and internal notices. Performs other related duties as assigned.

High School Diploma or GED and three (3) years of customer service experience. Intermediate level in Microsoft Office Suite. DISAWorks® system experience. Comprehensive knowledge and understanding of Federal Drug Testing Regulations. Critical thinking and root cause analysis skills. Project management skills. Effective written and verbal communication skills and the ability to appropriately target communication to intended audience, ranging from leading presentations with all levels of a client’s organization to interactions and meetings with a variety of agency stakeholders. Must be able to perform well in high-pressure situations. High level of ownership and accountability.

DISA Global Solutions is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, caste, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, or any other legally protected status.

Any questions, please contact our DISA Recruiting Team (Careers-India )

ABOUT DISA GLOBAL SOLUTIONS

DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we’ve delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.