Sr. Software Engineer - Salesforce Developer

Telstra Corporation; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Telstra in Bengaluru is seeking a Senior Software Engineer - Salesforce Developer to design scalable Salesforce architecture spanning Sales, Service, Marketing and Analytics. You will lead technical governance, integrate with external systems, and implement AI-powered automation using Einstein capabilities.

You will collaborate with product and business teams, mentor peers, and deliver secure, high-performance Salesforce solutions across Clouds and Force.com platforms.

Qualifications

• 8–10 years experience in CRM implementation or technical lead roles.
• Salesforce Certifications are essential.
• Strong in SF design, code, integration and migration.
• Experience with Service Cloud, Sales Cloud and Force.com platform.

Responsibilities

• Collaborate with functional teams to implement solutions.
• Provide expert platform knowledge to project teams.
• Guide on Salesforce security best practices and integration patterns; own end-to-end technical solution.
• Ensure governance across CRM solutions within Telstra.
• Assess and improve efficiency of Salesforce applications to meet business objectives.
• Design provisioning logic and how CRM interacts with provisioning layers.
• Review design and code; take end-to-end responsibility for assigned tasks.

Skills

Salesforce Developer

Salesforce Certifications

Apex

Visualforce

LWC (Lightning Web Components)

Integration patterns

Security best practices

AI/Einstein/Agentforce

Java/.Net/RDMS basics

Tools

SFDC Apex

SFDX

Force.com

Job description

Employment Type Permanent

Job Title

Senior Software Engineer - Salesforce Developer

Job Summary

What is the focus of the role

Salesforce Developer role is to design technical architecture solutions that span multiple Salesforce Clouds (Sales, Service, Marketing, Analytics, Social, Communities) and include integration and authentication across systems; manage the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance and built to scale; articulate design considerations, trade-offs, benefits, and recommendations for a technical architecture.

Responsibilities

• Collaborate with the Functional team to determine how best to implement solution
• Provide expert platform knowledge to the project team;
• Provide knowledge and guidance on Salesforce security best practices; Salesforce integration patterns, Salesforce data migration best practices; own the End to End Technical Solution on the project.
• Ability to provide technical governance across CRM solutions at Telstra
• Assess and improve the efficiency and effectiveness of the Salesforce application solutions to ensure user requirements and business objectives are met in a timely and cost effective manner
• Ability to understand and design provisioning solutions at Telstra and how CRM interacts with provisioning layers.
• Strong problem solving and analytical skills needed to support enterprise high availability Salesforce applications
• Coordinate with technical resource within and outside of Telstra
• Monitor process of software configuration / development / testing to assure quality deliverable.
• High coding standards and quality deliverables
• Provide training and educate other team members around core capabilities and helps them deliver high quality solutions and deliverables/documentation
• Self-Motivated to perform activities around design, evolve and deploy changes into production
• Design and develop AI-powered solutions using Salesforce Agentforce and Einstein capabilities.
• Collaborate with business and product teams to identify opportunities for AI-driven automation and customer experience improvements.
• Integrate Salesforce CRM data with generative AI services while adhering to security, privacy, and governance standards.
• Evaluate and implement AI use cases including intelligent case summarization, knowledge retrieval, next-best-action recommendations, and autonomous agent workflows.
• Guide teams on AI best practices, prompt engineering, grounding techniques, and responsible AI usage within Salesforce ecosystems

Essential Skills

• 8-10 years experience in CRM implementation, consulting or technical lead role, with at least 6 years of hands on experience as a Salesforce developer, or similar roles
• Salesforce Certifications essential
• Very strong in SF Design, Code, Intergration, Migration etc
• Salesforce - Service Cloud, Sales Cloud, Force. Com platform. Experience in building applications on force.com platform
• Extensive experience delivering solutions on the Salesforce platform
• Extensive experience in developing configuration SFDC Apex classes, Visualforce pages, workflows, Lightning, LWC
• Deep understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers
• Very Strong SFDC knowledge and Integration components for SFDC (SFDC APIs, Apex controllers, Apex Web Services, Apex callout, outbound messaging, SFDC data loaders, etc.)
• Strong technical foundation including; Advanced structured programming - APEX, Force.com, .Net, Java, etc., understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, etc.
• Should be able to review design and code
• Should take the end to end responsibility of the assigned tasks
• Having certifications is highly desirable
• Understanding of all cloud offerings in the market and ability to discuss cloud architectures
• Advanced knowledge of SFDX.
• Degree level IT qualifications in Software or Systems Engineering.
• Visualforce pages, workflows, Lightning, LWC Mandate

Salesforce AI Agentforce

• Experience with Salesforce Agentforce, Einstein AI, Prompt Builder, Copilot Studio/Agent Builder, and AI-enabled Salesforce capabilities.
• Understanding of Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), vector search, and AI application architectures.
• Experience designing and implementing AI-powered business workflows and autonomous agents.