Sr Software Engineer Global - Observability Accelerators & AI
swa
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Job summary
Southwest Airlines seeks a Senior Software Engineer for Observability Accelerators & AI to design, develop, test, and maintain production-grade software and AWS-native solutions. You will work with Lambda, Step Functions, EventBridge, SQS, and API Gateway; build CI/CD and infrastructure as code; and apply logs, metrics, traces, and OpenTelemetry principles.
You will mentor engineers, drive architectural directions, and integrate AI-enabled workflows to boost developer productivity and
Qualifications
- Advanced knowledge of software development methodologies, practices, concepts, and technologies.
- Proactively shares knowledge and skills of software development and testing.
- Advanced knowledge of at least one programming language.
- Excellent partnering, communication, negotiation skills, and execution with technology teams.
- Ability to articulate ideas, options, risk, and impact to technical and non-technical audiences.
- Ability to lead multiple assignments and ensure completion.
- Ability to mentor others in technical contexts.
- Ability to lead ideation, presentations, mentoring and group-thinking sessions.
- Ability to influence without authority.
Responsibilities
- Drive the technical direction and feature roadmap of large-scale cloud systems.
- Serve as a technical lead directing the efforts of development teams.
- Evaluate feasibility by analyzing requirements and solutions.
- Define detailed feature requirements with product managers and customers.
- Investigate alternatives and new technologies to improve continuously.
- Design system specifications, standards and programming.
- Ensure code validity and compatibility with platforms.
- Mentor Software Engineers to promote skill development.
- Stay updated on state-of-the-art tools and techniques; participate in education.
Skills
Education
Tools
Job description
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we've been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.
If you're passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.
Southwest's Observability Accelerators & AI Pod creates reusable cloud and software capabilities that make telemetry easier to deploy, visualize, and act upon. Its products span OpenTelemetry onboarding, dashboard generation, migration tooling, AI-agent observability, anomaly detection, AI-assisted investigation, and root-cause analysis for development and operations teams.
As Senior Software Engineer - Observability Accelerators & AI, you'll design, develop, test, and maintain production-grade software and AWS-native solutions-not just deployment automation. You'll work with services such as Lambda, Step Functions, EventBridge, SQS, and API Gateway; build reliable CI/CD and Infrastructure as Code; and apply strong fundamentals across logs, metrics, traces, alerting, Grafana, CloudWatch, Prometheus, and OpenTelemetry. You'll also integrate AI-enabled workflows that improve developer productivity, operational efficiency, and observability outcomes.
Advanced experience in designing, writing program code, testing, documenting, and implementing functionally appropriate, technically sound, and well-integrated application systems in accordance with Customer requirements, organizational methodologies, and standards. Identifies and prevents production problems and implement immediate resolution efforts across technology areas. Mentoring Software Engineers, holistic vision of organization and impact, focusing on "shift left" activities.
- Drive the technical direction and feature roadmap of large-scale cloud systems
- Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members
- Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
- Drives detailed definition of feature requirements through discussions with product managers and customers
- Supports continuous improvement by investigating alternatives and new technologies
- Prepares and installs solutions by determining and designing system specifications, standards, and programming
- Evaluates code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems
- Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities
- Update job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- May perform other job duties as directed by Employee's Leaders
- Advanced knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience
- Proactively shares knowledge and skills of software development and testing to solve a range of problems
- Advanced knowledge of at least one required programming language
- Excellent partnering, communication, negotiation skills, and execution in working with various Technology or partner Teams
- Ability to articulate (verbally / visually) ideas, approach, concepts, options, risk, impact, and provides guidance to technical, non-technical, and Leadership audiences
- Ability to lead multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
- Ability to mentor others
- Ability to lead ideating, presentations, mentoring and group-thinking sessions
- Ability to influence without authority
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