Sr Professional Services Consultant PSC

Palo Alto Networks; Delhi Cantonment; On-site; INR 2,800,000 - 4,000,000; Full time

Job summary

Palo Alto Networks is hiring a Professional Services Consultant to lead the deployment and initial configuration of Prisma Access Browser for customers in a highly technical, hands-on role. You will translate security requirements into optimized cloud-delivered browser security and drive adoption across large environments.

Ideally you have 8+ years in customer-facing technical roles, expertise in IAM, SAML 2.0, and cloud security, and strong communication.

Qualifications

• 8+ years of hands-on, customer-facing technical experience.
• Proven deployment and project velocity management.
• Expert knowledge of core networking concepts (TCP/IP, DNS, HTTP/S) and security (Zero Trust, SASE, Firewall, Proxy, VPN).
• Ability to independently lead and execute complex technical projects in customer environments.
• Advanced analytical and troubleshooting skills with a methodical approach.
• Excellent verbal and written communication with diverse stakeholders.
• Experience with IdPs like Azure AD or Okta using SAML 2.0.
• Familiarity with Prisma Access deployment, architecture and traffic flows.
• Basic scripting ability (PowerShell, Python) for automation.

Responsibilities

• Lead the complete technical deployment of PAB, including secure tenant setup and IdP integrations.
• Translate security designs into practical PAB configurations (access controls, DLP, web policies).
• Drive secure large-scale deployment of the PAB extension to end-user devices (GPO, MDM).
• Serve as the go-to expert for best practices, feature utilization, and performance tuning.
• Coordinate cross-team escalations and perform root cause analysis.
• Produce as-built documentation and deliver customer training.
• Capture field feedback to inform product improvements.
• Stay updated on Prisma Access releases and industry best practices.

Skills

Networking concepts

Security principles

IAM & authentication

SAML 2.0 integrations

Cloud security

Automation scripting

Communication skills

Tools

Azure AD

Okta

Intune

Jamf

SCCM

PowerShell

Python

Job description

Job Description:

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

Your Career As a Professional Services Consultant, you will be a pivotal technical expert, spearheading the successful deployment and initial configuration of our Prisma Access Browser (PAB) solution for customers. This is a highly impactful, hands‑on role where you will directly translate customer security requirements into a fully operational and optimized cloud‑delivered browser security solution. Working closely with customers, solution consultants, and project managers, you will implement PAB according to best practices and customer‑specific needs. Beyond deployment, you will be a proactive driver, navigating complex environments, anticipating roadblocks, and accelerating our customers' journey to a Zero Trust architecture. You will solidify customer partnerships with Palo Alto Networks by ensuring they successfully adopt and maximize the value of PAB. If you thrive on technical challenges, leading complex deployments, and being the face of strategic, results‑driven implementation, this is your next career move.

Your Impact

• Proactively Drive Technical Deployment: Execute the complete technical lifecycle of PAB implementation, including secure tenant setup and complex Identity Provider (IdP) integrations. Take ownership of the deployment timeline, proactively managing and overcoming any customer hesitations or delays to ensure rapid time‑to‑value
• Translate Strategy to Security Policy: Convert customer business and security designs into practical, effective PAB configurations, focusing on access controls, data loss prevention (DLP) rules, and web security policies
• Drive Adoption: Guide customers through the secure and large‑scale deployment of the PAB extension/client to end‑user devices using various enterprise deployment methods (e.g., GPO, MDM)
• Be a Proactive Technical Advisor: Serve as the go‑to expert for PAB best practices, advanced feature utilization, and performance tuning, actively monitoring environments to pre‑emptively identify, recommend, and resolve potential issues or areas for security posture improvement
• Resolve Complex Escalations: Act as the primary technical escalation point, performing deep‑dive root cause analysis and coordinating across Support, Engineering, and Product teams for timely resolution
• Document and Transfer Knowledge: Create high‑quality, customer‑specific "as‑built" documentation and deliver comprehensive operational training and knowledge transfer to customer administrators
• Advocate for the Customer: Capture and translate valuable field feedback into actionable feature requests, serving as a critical internal voice for product improvement and development
• Maintain expert‑level understanding of Prisma Access Browser: Stay updated on latest product releases, security trends, and industry best practices. Actively participate in relevant training and certification programs to maintain technical proficiency

Qualifications (Additional Job Description)

• Experience 8+ years of experience required in a hands‑on, technical, customer‑facing role such as Professional Services Consultant, Technical Account Manager, or Senior Sales Engineer
• Proven track record of proactive engagement; the ability to take initiative to push customers toward successful deployment, manage project risks, and navigate organizational challenges or pushback to maintain project velocity
• Expert-level knowledge of core networking concepts (TCP/IP, DNS, HTTP/S) and enterprise security principles (Zero Trust, SASE, Firewall, Proxy, VPN)
• Demonstrated ability to independently lead and execute complex technical projects in customer environments, driving deployment to successful completion
• Advanced analytical and troubleshooting skills with a methodical approach to identifying, diagnosing, and resolving technical issues (Root Cause Analysis)
• Exceptional verbal and written communication skills with a proven ability to convey complex security topics to diverse technical and non‑technical stakeholders
• Experience with Identity and Access Management (IAM) and authentication protocols, specifically integrating solutions with IdPs like Azure AD or Okta using SAML 2.0
• Familiarity with cloud and SaaS security architecture and the challenges associated with securing modern applications and browsers
• Knowledge of Prisma Access deployment, architecture, and traffic flows
• Basic knowledge of enterprise tools for large‑scale device deployment (e.g., Microsoft Intune, Jamf, SCCM)
• Industry certifications such as Palo Alto Networks (PCNSA, PCNSE), CISSP, or cloud‑specific security certifications
• Basic scripting ability (e.g., PowerShell, Python) for automation or data manipulation

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail] .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.