Sr. Process Analyst Human Resource Operations - EDM

International Business Machines Corporation; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

International Business Machines Corporation in Bengaluru seeks a Senior Process Analyst - HR to support employee and business needs by delivering top-tier HR services. You will be part of IBM BPO and work across global clients to enhance HR processes using EDM and data-driven approaches.

The role requires handling data updates, solving compensation-related questions, ensuring policy compliance, and developing documentation.

Qualifications

• MBA/PG with 3–5 years EDM & issue resolution experience.
• Strong English communication, written and spoken.
• Experience with EDM processes (excluding Recruitment).
• Willingness to work night shifts.
• Background verification may take up to 6 weeks.

Responsibilities

• Update and process employee data in the HR system to provide accurate information.
• Interface with customers to resolve questions and issues regarding compensation administration.
• Provide data for internal controls team as required.
• Ensure compliance with client standards.
• Understand internal and external HR policies and respond to employee queries.
• Mentor newer team members as a process expert.
• Create and maintain process documentation.
• Participate in quality control of the team.

Skills

EDM processes

Data analysis

Customer service

English communication

Education

Master's Degree

Tools

MS Office

Job description

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role And Responsibilities

As a Senior Process Analyst - HR, you will be supporting employee and business needs in delivering outstanding HR services for employees.

Your Primary Responsibilities Include

• You will update and process employee data in the HR System to provide accurate and timely information to a variety of HR Services.
• Interface with customers to resolve questions and issues regarding compensation administration/processes.
• Provides data for any internal business controls team as required.
• Ensure compliance with the client’s existing standards.
• You will be required to have a good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.
• You will need to work as a process expert to newer members in the team
• You will be responsibility for the creation and maintenance of process documentation
• You will take part in the quality control of the team.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Graduate/Postgraduate (MBA HR is preferred) with a minimum of 3-5 years of experience in EDM & Issue Resolution for any International IT / ITES Companies.
• Ability to communicate and resolve difficult customer service issues.
• Proficient in EDM processes (excluding Recruitment).
• Ability to troubleshoot and implement changes in the processes.
• Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements.
• Willingness to work Night Shifts
• Selected candidates will be required to undergo a comprehensive background verification process. This verification may take up to 6 weeks to complete, and the

Preferred Technical And Professional Experience

• Proficient in MS Office applications.
• Excellent communication skills in English both oral and written.
• Self-directed and ambitious achiever, meeting targets effectively.
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.