Sr. Manager, Technical Solutions

Cacheflow; Bengaluru; On-site; INR 30,000,000 - 45,000,000; Full time

Job summary

Cacheflow is seeking a Senior Technical Solutions Manager to lead and manage a team of Technical Solutions Engineers in India. This role requires a seasoned professional with over 15 years of experience in SaaS support and at least 6 years of managerial experience. The successful candidate will focus on improving support operations and driving team growth.

The ideal candidate will demonstrate strong communication skills and possess hands-on experience with cloud-native applications, ensuring effective team management and collaboration with various stakeholders.

Qualifications

• Minimum 15 years of experience in the Tech Industry - SaaS Support.
• Minimum 6+ years of managerial experience leading a team.
• Proven experience with cloud native applications in a technical role.

Responsibilities

• Build and manage a team of Technical Solution Engineers.
• Identify and implement process improvements for performance.
• Provide coaching and mentorship to engineers.

Skills

Team management

Cloud native applications (AWS, Azure, GCP)

Technical troubleshooting

Customer communication

Job description

CSQ426R137

Databricks is looking for a Senior Technical Solutions Manager to grow, lead and manage the Technical solutions engineers and support teams in India. The Senior Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers while overseeing the Support operations.

Impact you will have:

• Build and manage a team of Technical Solution Engineers
• Provide coaching and mentorship to the engineers
• Identify and implement process improvements to meet or exceed regional performance KPIs.
• Establish training plans and subject matter expertise within the team.
• Drive support escalations and establish cross‑functional collaboration to manage and resolve issues.
• Be a player‑coach and provide technical leadership to the regional support team.
• Coordinate with Sales and field teams to address account‑level concerns and drive adoption and usage of the Databricks platform.
• Define quarterly goals and track them to completion to drive team growth and personal development.
• Scale the organization by developing processes and guidelines that promote operational efficiency
• Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues.
• Perform risk assessments and be a hands‑on leader

What we are looking for:

• Minimum 15 years of experience in the Tech Industry - SaaS Support, building, testing, and maintaining
• Minimum 6+ years of managerial experience, leading a team of at least 6+ technical support engineers
• Proven experience working with cloud native applications/SaaS (AWS, Azure, GCP), big data platforms, or Apache Spark™ in a technical capacity
• Demonstrated experience in a customer‑facing role managing a large regional team of technical support engineers.
• Excellent analytical and troubleshooting skills.
• Excellent customer facing, verbal and written communication skills
• A team‑oriented attitude and a high degree of comfort working in a startup environment
• Hands‑on experience in systems troubleshooting, networking, and Linux fundamentals, JVM troubleshooting, debugging of Java applications is preferred

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other protected characteristics.

Compliance

If access to export‑controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.