Sr Customer Care Representative

Ria Money Transfer; Mumbai; On-site; INR 350,000 - 480,000; Full time

Benefits offered by this job

Medical Insurance

Term Life Insurance

Employee Stock Purchase Plan

Paid Vacation / Sick Leave

Growth Opportunities

Corporate gatherings, team bonding

Job summary

Ria Money Transfer in Mumbai seeks a Customer Care Executive to handle inbound/outbound calls, provide real-time transaction support, and deliver timely resolutions to customers and partners. The role requires fluency in Tamil and English, strong computer skills, and the ability to multitask in a fast-paced environment.

You will assist remitters and beneficiaries, manage credentials, monitor transactions, and ensure accurate record-keeping while upholding professional service standards.

Qualifications

• Tamil and English fluency required, additional languages valued.
• Basic computer literacy (MS Office, email, systems).
• Strong problem-solving and conflict resolution skills.
• Ability to manage multiple customer interactions.
• Team player with a positive, professional attitude.

Responsibilities

• Handle inbound/outbound communications with customers and partners.
• Provide real-time transaction support and timely updates.
• Respond to queries from agents, remitters, and beneficiaries.
• Follow up on pending payouts and unpaid transactions.
• Ensure records are accurate and processes updated in Fx Online.
• Escalate and resolve complex customer issues.

Skills

Tamil language

English language

Computer literacy

Problem solving

Multitasking

Teamwork

Willingness to learn

Positive attitude

Job description

The largest, most diverse cross‑border payments platform, delivering real‑time payments across bank accounts, wallets, and cash. Today, our network spans more than 600,000 cash locations and over 4.1 billion bank accounts and 3.1 billion mobile wallets. We reach 170 countries around the world with over 90% of payments delivered in real‑time.

About This Role

We are seeking a highly motivated, proactive, and organized Customer Care Executive with strong multitasking abilities and attention to detail. The candidate will be responsible for handling inbound and outbound communications, providing real‑time transaction support, and ensuring timely resolution of customer and partner inquiries. Handle inbound calls from the Customer Service Hub across all regions. Respond to queries from agents, remitters, beneficiaries, and India payout agents. Provide accurate, real‑time updates on transaction status and resolutions. Make outbound calls to beneficiaries and correspondents to ensure timely completion of payouts. Follow up on pending transactions to ensure immediate resolution. Provide support to Ria India locations and the principal agent head office. Maintain accurate records and follow established procedures.

Roles & Responsibilities

• Attend incoming call from CS Hub of all regions, Sending agents and remitters, Beneficiary.
• Make out going call to the beneficiary & Correspondent to ensure payout are done on time.
• Provide support to Ria India locations and our principal agent head offices on managing their credential (Unlock user & Password reset.
• Work on unpaid transitions to get it paid.
• Monitoring bank deposit transactions to ensure they are processed timely.
• Managing IMPS and NEFT Report received by correspondent.
• Rejected & Returned transactions to be updated, especially India IMPS & NEFT. Notify concerned to resend transactions.
• Follow up with correspondent for any unpaid transaction (Bank Deposit)
• Email to be responded to at the earliest and ensure that no emails are unanswered.
• Ensuring customer inquiries and issues are addressed timely and accurately. Also, to check if the entire process is updated into Fx Online accurately.
• Investigating and solving customer’s problems, which may be complex or long-standing that have been passed on or escalated.

Position Requirements

• Clear verbal and written communication Tamil and English as well as any other language will be highly valued
• Basic computer literacy (MS Office, email, systems)
• Problem-solving and conflict resolution skills
• Ability to manage multiple customer interactions
• Ability to work well in a team environment
• Willingness to learn and grow
• Positive attitude and professionalism

Perks & Benefits

• Medical Insurance
• Term Life Insurance
• Employee Stock Purchase Plan
• Paid Vacation / Sick Leave
• Growth Opportunities
• Corporate gatherings, team bonding events, and much more!

Ria Money Transfer offers a competitive salary and benefits package. The reasonable estimated pay for thisrole ranges from ($00,000USD to $00,000USD). Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental and vision benefits, a 401(K) plan, Paid Vacation/ Sick Leave and more.

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.