Sr Clinical Dev Ops Analyst

Syneos Health; Gurgaon; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A healthcare solutions provider in Gurgaon is seeking a skilled individual for a pivotal role focused on data solutions and customer support. This position emphasizes proficiency in SQL and Power BI, alongside strong analytical and communication skills. The candidate will be responsible for gathering requirements, developing reports, and providing training. Experience with Databricks and Power Apps is preferred. The role is integral in enhancing user understanding and ensuring timely support for stakeholders.

Qualifications

• Subject matter expert in assigned solutions with strong understanding of source data.
• Ability to generate insights and translate them into KPIs and report logic.
• Experience in development and delivery of training efforts for users.

Responsibilities

• Develops knowledge based on previous inquiries and responds to customer support inquiries.
• Participates in new projects for clinical reporting and supports requirements gathering.
• Delivers prompt user support and resolves reported data discrepancies.

Skills

SQL proficiency (joins, window functions)

Power BI Desktop expertise (DAX, data modeling, Power Query/M)

Strong requirements-gathering skills

Strong stakeholder engagement skills

Databricks experience (notebooks, Unity Catalog)

Power Apps/Power Automate experience

Job description

Job Responsibilities

Subject matter expert in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities. Responds to customer support inquiries in a timely manner. Develops increased knowledge based on previous inquiries and information shared by business or system experts.

Core Technical Skills

• SQL proficiency (joins, window functions)
• Power BI Desktop expertise (DAX, data modeling, Power Query/M)
• Data modeling best practices (star schema, fact/dimension design, RLS)
• ETL/data preparation across multiple sources

Analytical & Problem-Solving

• Strong requirements-gathering skills, with the ability to engage business stakeholders, extract reporting needs, and translate them into clear KPIs and report logic
• Generate insights and tell a clear data story
• Troubleshoot and optimize DAX and semantic models

Communication & Collaboration

• Strong stakeholder engagement skills
• Clear documentation (data dictionaries, logic definitions, usage notes)
• Ability to work cross-functionally with IT, SMEs, and business leaders

Preferred / Value-Add

• Databricks experience (notebooks, Unity Catalog)
• Power Apps/Power Automate experience (workflows/forms integrated with Power BI)
• Copilot / AI-assisted analytics skills (DAX authoring, natural language insights, automated documentation)

Participates in new projects as required for clinical system or clinical reporting. This includes requirements gathering, liaising with Information Technology (IT) if needed, process considerations and delivering the requested solution. Participates in the testing and validation efforts to ensure quality. Supports analysis of findings and retesting once resolved.

Run and disseminate routine reports. Updates report based on business feedback or enhancement request. Provides a review of changes and updates data where required.

Triages, reviews, and responds to requests for ad hoc metrics or reporting requests. May handle more complex reporting needs requiring review with business stakeholders.

Strong understanding of source data. May develop new reports, customized query or dashboard in support of specific reporting requests, partnering with senior team members as needed. Use agile development methodologies to quickly support business needs.

Finds opportunities to streamline operations through data flows or workflow tools.

May act and perform duties of Module Owner Liaison.

Deliver prompt and efficient user support, investigating and resolving reported data discrepancies and issues. Address complex technical or data-related issues as required.

Development and delivery of training efforts for internal and external customers. Develop and maintain training materials to ensure user understanding and proficiency. May lead trainings for Business Unit stakeholders and functional teams.

Responds to Service Desk tickets routed to the department system queues. Consistently keep users and support tickets updated with troubleshooting details and ongoing research progress until a resolution is reached.

Attends meetings as required, preparing necessary updates, and completing all assigned action items. Following up with appropriate Management and / or stakeholders as appropriate.

Uses effective customer-oriented communication skills to respond within agreed upon timeframes, utilizing most appropriate method of communication based on urgency and type of information needed