Sr Associate IS engineer citrix operations

Amgen; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Amgen is looking for a skilled Citrix Administrator in Hyderabad to join their global operations team. You will be tasked with managing Citrix Virtual Apps and Desktops environments while ensuring performance and stability for mission-critical applications. The ideal candidate will have 5+ years of experience, proficiency in Citrix ADC/NetScaler, and strong scripting skills. This role requires onsite presence and participation in weekend on-call duties. Amgen values operational excellence and attention to detail.

Qualifications

• 5-9 years of experience managing enterprise-scale Citrix environments.
• Experience with Citrix Virtual Apps and Desktops and Citrix ADC.
• Strong scripting skills in PowerShell and Python.

Responsibilities

• Own and manage Citrix Virtual Apps and Desktops infrastructure.
• Perform patching, updates, and system upgrades.
• Troubleshoot and resolve technical issues involving Citrix.

Skills

Citrix Virtual Apps and Desktops

Citrix ADC (NetScaler)

Windows Server

Active Directory

Virtualization (VMware/Hyper-V)

Scripting skills (PowerShell, Python)

Education

Bachelor's or Master’s degree

Tools

Citrix Cloud

Group Policy

Job description

Role Description

This onsite role is part of the global Citrix operations team, supporting 24/7 coverage to ensure operational continuity and infrastructure resilience. This role should manage, optimize, and support Amgen Citrix Virtual Apps and Desktops environments across global enterprise infrastructure. The ideal candidate will bring deep hands‑on expertise in Citrix ADC/NetScaler, Load Balancer combined with knowledge of Windows Server environments, Active Directory, and virtualization platforms such as VMware or Hyper‑V. This role is responsible for ensuring the stability, performance, and security of Citrix solutions that support Amgen’s mission‑critical applications and end‑user platforms. It involves close collaboration with infrastructure teams, technical leads, and global support teams to deliver highly available and secure virtual desktop solutions. Attention to detail and a commitment to operational excellence are essential. Please note, this is an on‑site role based in Hyderabad.

Roles & Responsibilities

• Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, and compliance
• Maintain the health and resiliency of Citrix environments including Citrix Cloud and Citrix ADC (NetScaler)
• Perform patching, updates, and system upgrades in line with enterprise change management policies
• Troubleshoot and resolve complex technical issues involving Citrix, user sessions, and backend integration
• Serve as the technical escalation point for Citrix‑related issues within IT operations
• Document all configurations, SOPs, and architecture decisions to support audits and operational continuity
• Collaborate with project and security teams to support deployments, audits, and lifecycle initiatives
• Mentor support teams and transfer knowledge to ensure consistent support coverage
• Monitor system alerts, identify systemic issues, and implement long‑term corrective actions

Basic Qualifications and Experience

• Bachelor's OR Master’s degree with 5-9 years of experience

Functional Skills

• 5+ years of experience in managing and supporting enterprise‑scale Citrix environments
• Experience with Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), Citrix Cloud administration and architecture
• Proficiency with Windows Server, Active Directory, and Group Policy
• Familiarity with virtualization platforms such as VMware or Hyper‑V
• Strong scripting skills (PowerShell & Python)

Soft Skills

• Analytical and problem‑solving skills
• Excellent verbal and written communication
• Self‑motivated with strong ownership mindset
• Collaboration and team‑oriented work style
• Change management expertise
• Experience collaborating in regulated or GxP‑compliant environments (preferred)

Professional Certifications

• Citrix Certified Associate – Virtualization (CCA‑V) (Mandatory)
• Citrix Certified Associate – Networking (CCA‑N) (Preferred)
• Microsoft Certified: Windows Server or Azure Administrator
• VMware Certified Professional (VCP) (Preferred)

Shift Information

This position requires you to be onsite and participate in 24/5 and weekend on‑call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.