Sr Analyst III Software Engineering

DXC Technology Inc.; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

DXC Technology is seeking an experienced professional for application support focused on Microsoft BizTalk and Dynamics 365 CRM. The role involves incident/resolution handling, root cause analysis, and patch deployment within the Change Management framework.

The ideal candidate has 4-5 years of experience in enterprise application support, with strong .NET and SQL skills. The position emphasizes collaboration with customers and ITO teams in a globally distributed environment.

Qualifications

• Experience in application support for Microsoft BizTalk and Dynamics 365 CRM.
• Ability to resolve incidents and service requests within SLA timelines.
• Root cause analysis and action plan implementation.
• Deployment of patches following Change Management process.

Responsibilities

• Application support for BizTalk and Dynamics 365 CRM.
• Resolve incidents and service requests per SLA timelines.
• Perform root cause analysis and implement action points.

Skills

NET

SQL Server

SSIS

BizTalk

Dynamics 365 CRM

Tools

Microsoft BizTalk

Microsoft Dynamics 365

Job description

Job Description:

• Application support to Microsoft BizTalk and Dynamics 365 CRM




• Resolving Application incident and Service Request Tickets as per SLA Timelines.




• Problem Management – Perform Root cause Analysis of the problems reported and implement the Action points as per agreed Timelines.




• Production deployment of patches – Deployment of Application Patches received from the OEM duly following the Change Management Process.




• EOD and other Process Improvements – Review and improve EOD and other batch processes.




• Testing and Implementation of Approved change Requests.




• Handling DC DR Drill and Failover – Ensure periodical DC - DR drill is executed with in agreed downtime. Ensure the continuity of Application availability.




• Coordinating with Customer, Application OEM and ITO Team




• Skills: .NET, SQL Server, SSIS, Microsoft BizTalk, Microsoft Dynamics 365 CRM




• Experience: 4-5 years

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.