Sr Analyst

Digitide; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Digitide is seeking a Fraud Investigator to examine and resolve customer disputes related to legitimate (fraud) transactions, including chargebacks and merchant disputes. The role ensures compliance with card network rules and internal policies.

You will gather evidence, manage dispute workflows, maintain case records, and identify patterns to improve controls. The position requires a Bachelor's degree or equivalent and strong analytical skills.

Qualifications

• Bachelor’s degree or equivalent work experience.

Responsibilities

• Review and analyze cardholder claims related to non-fraudulent transactions.
• Collect and examine relevant documentation (receipts, invoices, communication, etc.) to validate claims.
• Apply appropriate card network rules (Visa/Mastercard/Amex) to determine liability and appropriate resolution.
• Initiate and manage chargebacks, representments, and other dispute-related processes.
• Communicate clearly with internal departments, merchants, and customers to gather evidence and provide updates.
• Ensure all investigations are completed within specified timeframes and compliance standards
• Maintain accurate and detailed case records in dispute management systems.
• Identify trends and escalate recurring issues or unusual patterns to the appropriate teams.

Education

Bachelor’s degree or equivalent work experience

Job description

Job Description:

The Fraud Investigator is responsible for investigating and resolving customer disputes related to legitimate (fraud) transactions. This includes chargebacks, billing errors, service/product quality issues, and merchant disputes. The role ensures compliance with regulatory guidelines (e.g., Visa/Mastercard rules), internal policies, and deadlines.

Responsibilities

• Review and analyze cardholder claims related to non-fraudulent transactions.
• Collect and examine relevant documentation (receipts, invoices, communication, etc.) to validate claims.
• Apply appropriate card network rules (Visa/Mastercard/Amex) to determine liability and appropriate resolution.
• Initiate and manage chargebacks, representments, and other dispute-related processes.
• Communicate clearly with internal departments, merchants, and customers to gather evidence and provide updates.
• Ensure all investigations are completed within specified timeframes and compliance standards
• Maintain accurate and detailed case records in dispute management systems.
• Identify trends and escalation recurring issues or unusual patterns to the appropriate teams.

Qualifications

• Bachelor’s degree or equivalent work experience.