Sr. Advisory Solution Consultant - CRM & Industry Workflows (MRD)

ServiceNow; Gurgaon; Hybrid; INR 3,000,000 - 7,000,000; Full time

Job summary

ServiceNow is seeking a high-impact Solution Consultant to support enterprise sales by blending technical depth with industry insight. You will translate business needs into compelling AI-enabled solutions, lead executive discussions, and shape demonstrations that reflect real customer scenarios.

You will collaborate with Product, Sales, and Partners to craft transformation roadmaps across Manufacturing, IT/ITES, Retail, and Telecommunications, while traveling as needed to engage with key

Qualifications

• Experience integrating AI into work processes and workflows.
• 10+ years in pre-sales solution roles or equivalent.
• Strong domain expertise in Manufacturing, Retail, IT/ITES, or Telecommunications.

Responsibilities

• Support product sales as a technical, solution, and industry expert for enterprise customers.
• Translate industry challenges into compelling solution narratives linking AI, data and workflows with ServiceNow capabilities.
• Lead executive and technical discovery workshops to uncover priorities and outcomes.
• Develop and deliver demonstrations reflecting real industry scenarios and end-to-end processes.
• Engage with senior stakeholders and establish trusted advisor relationships during the sales cycle.

Skills

AI in workflows

Pre-sales

Enterprise domain

Storytelling

Presentations

Stakeholder mgmt

Travel optional

Platform know-how

Tools

ServiceNow platform

Enterprise cloud platforms

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

• Support product sales as atechnical, solution, and industry domain expertwithin a client-facing sales team pursuing strategic enterprise customers and prospects.
• Bringindustry-specific expertise across Manufacturing, Retail, IT/ITES, and/or Telecommunications, with the ability to understand industry operating models, customer journeys, service operations, business processes, technology landscapes, and transformation priorities.
• Translate industry challenges into compelling solution narratives by connectingbusiness outcomes, customer experience, workflow transformation, automation, data, and AIwith ServiceNow capabilities.
• Lead executive and technical discovery workshops to uncover customer priorities, operational challenges, transformation opportunities, and desired business outcomes.
• Develop and deliver compelling product demonstrations and solution experiences that reflectreal industry scenarios and end-to-end business processes, rather than feature-led demonstrations.
• Engage credibly with senior business stakeholders, CIO/CTO/CBOorganizations, enterprise architects, operations leaders, and transformation teams.
• Develop strong client and partner relationships and establish yourself as a trusted advisor throughout the sales cycle.
• Develop solution architectures that demonstrate how ServiceNow integrates with a customer's broader enterprise technology ecosystem, including CRM, ERP, contact center, data, integration, and AI platforms.
• Articulate the role ofAI, Agentic AI, automation, workflow orchestration, and datain transforming industry-specific processes and customer experiences.
• Stay current on competitive positioning, industry trends, emerging technology, AI developments, and market differentiation.
• Represent ServiceNow at executive briefings, customer workshops, conferences, industry forums, user groups, partner events, and trade shows.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in pre-sales Solution Consulting, Sales Engineering, Enterprise Architecture, Technology Consulting, or a comparable customer-facing technology role.
• Strong domain expertise in at least one, preferably more, of the following industries: Manufacturing, Retail, IT/ITES, or Telecommunications.
• Demonstrated ability to understand and articulateindustry business processes, customer journeys, operational challenges, transformation priorities, and technology landscapes.
• Experience converting complex business requirements into solution architectures, demonstrations, transformation roadmaps, and compelling executive narratives.
• Experience engaging bothbusiness and technical stakeholders, ranging from operational teams to senior executives and enterprise architects.
• Proficiency with the ServiceNow platform or strong technical expertise with enterprise cloud software platforms and architectures.
• Strong understanding of enterprise integrations and the role of platforms such asCRM, ERP, contact center, data platforms, APIs, integration technologies, and AI serviceswithin an enterprise architecture.
• Experience working collaboratively with Product Management, Product Marketing, Sales, Partners, Professional Services, and customer technology teams.
• Strong discovery, storytelling, presentation, demonstration, and executive communication skills.
• Ability to operate strategically within complex enterprise accounts while remaining hands-on with solution development and demonstrations.
• Ability and willingness to travel as necessary.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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