Specialist- WFM Planning

TTEC; Ahmedabad District; On-site; INR 300,000 - 700,000; Full time

Job summary

TTEC is seeking a Senior WFM Scheduler in Ahmedabad to manage agent schedules, shifts, breaks and leaves, ensuring staffing coverage aligns with forecasted demand. The role requires strong Excel skills, sharp analytics, and effective stakeholder management to support a 24x7 contact center environment.

Experience in WFM Scheduling, Capacity Planning, or Contact Center Operations is preferred. Join a dynamic team focused on delivering reliable workforce solutions.

Qualifications

• Experience in WFM Scheduling is mandatory.
• Strong analytical and Excel skills are required.
• Good communication and stakeholder management abilities.

Responsibilities

• Manage agent schedules, shifts, breaks, leaves and staffing coverage based on forecasted demand.
• Coordinate with operations to ensure coverage for 24x7 needs.

Skills

WFM Scheduling

Excel

Stakeholder mgmt

Analytical thinking

Communication

24x7 Ops

Tools

Forecasting tools

Job description

Hiring: Senior WFM Scheduler

TTEC is hiring a WFM Scheduler to manage agent schedules, shifts, breaks, leaves, and staffing coverage based on forecasted demand.

Key Skills:

• Workforce Management / Scheduling experience is mandatory
• Strong analytical and Excel skills
• Good communication and stakeholder management
• Ability to work in a 24x7 environment
• Variant experience is preferred.

Location: Ahmedabad

If you have experience in WFM Scheduling, Capacity Planning, or Contact Center Operations, share your profile or connect with us.