Specialist Software Engineer - Production Support

Societe Generale SA; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Societe Generale SA in Bengaluru seeks an experienced Application Support professional. You will provide 1st/2nd level technical and functional support, monitor daily production, and coordinate with developers and infrastructure teams for incidents and releases.

Your profile includes 4–6 years in application support, strong Unix/Oracle knowledge, ITIL experience, and familiarity with CI/CD tools like Jenkins. Experience in investment banking is a plus.

Qualifications

• BE / B.Tech / MCA in Computer Science, Electronics or Electrical Engineering with an excellent academic track record.
• 4 to 6 years of experience in Application support.
• Good Knowledge of ITIL process.
• Strong knowledge of Unix and Oracle Database.

Responsibilities

• Provide 1st and 2nd level Technical & functional support.
• Daily Production monitoring and incident handling.
• Coordinate with business, developers, and infrastructure teams for changes/releases.
• Participate in project work under guidance of support manager.

Skills

Unix

Oracle DB

ITIL

CI/CD

Jenkins

Python

Shell scripting

Analytical thinking

Communication

Investment Banking knowledge

Education

BE / B.Tech / MCA in CS/Electronics/Electrical

Tools

Jenkins

MySQL

SQL Server

Job description

ResponsibilitiesAs an Individual Contributor-The role requires decent technical knowledge (UNIX, Database), business /functional skills. The role involves direct interaction with operations/middle office. Besides of the day to day support, the employee is in charge of projects. Helped by the support manager, resource works on projects which involves coordination and planning but also a direct relationship with the business line representatives/sponsors. The employee is be part of the Application Support team. The PRD team is dedicated to the support of the applications developed for Equity Pricing Calculator. It aims at professionalizing support functions by allocating specific resources to that mission. As a member of the PRD/SUP team, the employee is responsible for the following functions:Provide Application Support for a wide range of applications working within a global organization1st and 2nd level Technical & functional support.To work closely with the business, gathering their needs.Daily Production monitoringProcess follow-upRegular Interactions with Developers and infrastructure teams..Responsible for handling Incident reporting, problem analysis, Request managementHandle Release/Change management.Profile requiredAs an Individual Contributor-Qualification- BE / B.Tech / MCA in Computer Science, Electronics or Electrical Engineering with an excellent academic track record4 to 6 years of experience in Application supportGood Knowledge of ITIL process .Good Analytical and Problem-solving skillsGood technical knowledge on Unix and Oracle DatabaseGood to have:Experience in Investment Banking sectorKnowledge on Agile development methodologies, and exposure to CI/CD tools like JenkinsGood Communication skillsDatabase skills (MySQL & SQL server)Exposure to Python, Shell scripting will be a plusWhy join us“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.Business insightAt Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!Still hesitating?You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (EaSG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.Diversity and InclusionWe are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.