Specialist - Research IT Technical Support

MSD Malaysia; Hyderabad; On-site; INR 800,000 - 1,500,000; Full time

Job summary

MSD Malaysia in Hyderabad is seeking a Job Description Specialist - Research IT - Technical Support to join a global healthcare biopharma team. The role focuses on implementing an Animal Farm Management IT system, coordinating with farm operations, IT teams, and vendors to ensure successful deployment, data migration, and post-go-live support.

The ideal candidate brings 3+ years as a technical analyst, strong analytical and communication skills, and experience with data management, SQL, and

Qualifications

• Bachelor’s degree in IT, CS, or a related field, or equivalent experience.
• 3+ years as a technical analyst or systems analyst.
• Experience supporting software implementations or upgrades.
• Strong requirements gathering, documentation, testing, and issue resolution.
• Basic SQL, Excel, and reporting concepts.
• Experience with integrations, data migration, or interface troubleshooting.
• Excellent communication and stakeholder management.

Responsibilities

• Gather, analyze, and document business and technical requirements from farm ops and stakeholders.
• Translate needs into functional specs, workflows, and system requirements.
• Support system configuration, validation, and testing activities.
• Assist with data migration, cleansing, mapping, and reconciliation.
• Support integrations with ERP, inventory, reporting, lab, or IoT platforms.
• Develop test scenarios, support UAT, and track defects to resolution.
• Troubleshoot system, data, and interface issues during implementation and go-live.
• Collaborate with vendors, developers, and IT teams to resolve issues.
• Prepare go-live plans, cutover activities, and stabilization efforts.
• Create documentation and training materials.
• Identify opportunities to improve data quality and system efficiency.
• Support reporting and dashboards for ops and management.

Skills

Availability Management

Change Controls

Incident Management

Management System Development

Problem Management

Quality Assurance (QA)

Service Delivery

SLA Management

Software Configurations

SDLC

Testing

Education

Bachelor’s degree in Information Technology, Computer Science, Business Administration, Agricultural Systems, or related field, or equivalent experience

Tools

Jira

Job description

Job Description Specialist - Research IT - Technical Support

The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.

Role Overview

We are seeking a Technical Analyst to support the implementation of an Animal Farm Management IT system. This role will work closely with farm operations, business stakeholders, IT teams, vendors, and implementation partners to ensure successful deployment, integration, data migration, testing, and post-go-live support of the system. The ideal candidate will have strong analytical and technical skills, experience gathering requirements, supporting system implementations, and troubleshooting data or interface issues. Familiarity with animal production or farm operations is highly desirable.

What You Will Do

• Gather, analyze, and document business and technical requirements from farm operations and other stakeholders
• Translate operational needs into functional specifications, workflows, and system requirements
• Support system configuration, validation, and testing activities
• Assist with data migration, data cleansing, mapping, and reconciliation
• Support integration activities with related systems such as ERP, inventory, reporting, laboratory, or IoT/sensor platforms
• Develop and execute test scenarios, support user acceptance testing, and track defects through resolution
• Troubleshoot system, data, and interface issues during implementation and post-go-live
• Collaborate with vendors, developers, and internal IT teams to resolve issues
• Support go-live planning, cutover activities, and stabilization efforts
• Prepare documentation, process guides, and training support materials
• Identify opportunities to improve processes, data quality, and system efficiency
• Support reporting and dashboard requirements for operational and management needs

What should you have

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Agricultural Systems, or related field, or equivalent experience
• 3+ years of experience in a technical analyst, systems analyst, or similar role
• Experience supporting software implementation projects or system upgrades
• Strong skills in requirements gathering, documentation, testing, and issue resolution
• Basic understanding of data management, SQL, Excel, and reporting concepts
• Experience working with integrations, data migration, or interface troubleshooting
• Strong communication and stakeholder management skills

Preferred Qualifications

• Experience with animal farm management, livestock, agriculture, or production systems
• Familiarity with ERP systems, IoT devices, laboratory systems, or supply chain applications
• Knowledge of master data management, business process mapping, and UAT
• Experience with ticketing and collaboration tools such as ServiceNow, Confluence, or SharePoint
• Exposure to regulatory, traceability, or compliance requirements in agricultural environments

Core Competencies

• Analytical thinking
• Technical problem-solving
• Attention to detail
• Collaboration and teamwork
• Documentation and process discipline
• Adaptability in a fast-paced implementation environment
• Strong verbal and written communication

Working Conditions

• May require occasional travel to farm or operational sites
• May involve support during cutover, go-live, and stabilization periods
• Ability to work across multiple stakeholders and time zones, if applicable

Primary Skills

• Strong experience within the Pharmaceutical/Biopharmaceutical industry.
• Proven experience in IT Technical Analyst.
• Strong understanding of software implementation projects or system upgrades
• Must have worked upon Animal health related projects.
• Knowledge of tools like Jira

Who we are

We are known as well-known org Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Required Skills:

• Availability Management,
• Change Controls,
• Incident Management,
• Management System Development,
• Problem Management,
• Quality Assurance (QA),
• Service Delivery,
• SLA Management,
• Software Configurations,
• Software Development Life Cycle (SDLC),
• Testing

Job Description: #MSDHYDIT Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 09/25/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.