Specialist - Learning & Development

Stay Vista; Nilgiris; On-site; INR 600,000 - 900,000; Full time

Job summary

StayVista, India’s leading villa hospitality brand, seeks a Specialist in Learning & Development to design, implement, and deliver training programs for housekeeping, guest services, and villa management. You will ensure teams have the skills, knowledge, and confidence for world‑class guest experiences across all properties.

Collaborating with Villa Managers and Stay Experience Managers, you will identify gaps, tailor interventions, and assess program effectiveness through evaluations and

Qualifications

• Develop and deliver effective training modules for housekeeping, guest services, and villa management.
• Collaborate with Villa Managers and Stay Experience Managers to address skills gaps with tailored interventions.
• Evaluate training impact through observations, feedback, and performance metrics.

Responsibilities

• Design and implement training programs for on-ground staff focusing on service excellence and cleanliness.
• Partner with property managers to tailor content to each villa's needs.
• Monitor training outcomes and drive improvements to reduce guest complaints and boost satisfaction.

Skills

Training design

Delivery of training

Hospitality standards

Guest service training

Education

Bachelor's degree in Hospitality/Hotel Management/Learning & Development

Job description

StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As a Specialist in Learning & Development at Stayvista, you will be instrumental in designing, implementing, and delivering training programs for our on-ground staff, with a primary focus on housekeeping and service roles. Your role will ensure that team members are equipped with the skills, knowledge, and confidence to consistently deliver world-class guest experiences while upholding the highest standards of service and cleanliness across all our properties.

About You

• Develop and deliver effective training modules for teams specializing in housekeeping, guest services, and villa management.
• Collaborate with Villa Managers and Stay Experience Managers to identify skills gaps and design tailored training interventions for specific property needs.
• Assess the effectiveness of training programs through performance evaluations, participant feedback, and direct observation.
• Strong knowledge of housekeeping standards, guest service protocols, and villa management best practices.
• Ability to train blue-collar and fresher workforce using simple, practical methods.
• Excellent communication skills in English and Hindi (regional languages a plus).
• Minimum 3–5 years of hospitality operations or training experience (hotels, resorts, homestays, or training institutes).
• Bachelor’s degree in Hospitality, Hotel Management, Learning & Development or a related field.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - These are non-essential, but a bonus if you have them!

• Experience with On-Ground Training in Remote or Multi-Location Setups.

Key Metrics: What you will drive and achieve

• Training Effectiveness Scores.
• Reduction in Guest Complaints.
• Training Coverage Rate.
• Curious : Here, your curiosity fuels innovation.
• User-Centric : You’ll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful : You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire : Keep learning, keep growing—because we’re all about continuous improvement.
• Trust : Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
• Enjoy : We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together

• Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You’re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
• Change Management: You’re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
• Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
• Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
• Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
• Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You’re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
• Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
• Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.