Specialist Customer Operations Specialist 2

SES Satellites; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

SES Satellites in Chennai is seeking a Global Customer Operations Specialist to support customers globally in a 24x7 operations environment, blending technical troubleshooting with proactive customer engagement. You will handle calls and technical requests, test satellite access, verify network connectivity, and coordinate with internal NOC teams when escalation is required.

Maintain records and build strong customer relationships in a fast-paced setting.

Qualifications

• 2–4 years of experience in Satellite Communications.
• Understanding of RF Technology.
• 1–2 years of customer service experience or equivalent relevant experience.
• Strong aptitude for Networking and Technical Troubleshooting.

Responsibilities

• Handle customer calls and technical requests in English.
• Support satellite access and antenna testing activities.
• Use web-based applications and operational tools to manage customer requests.
• Verify network connectivity and assist with identifying potential network interference.
• Troubleshoot customer-impacting technical issues and coordinate with internal NOC teams when escalation is required.
• Ensure customer requests are handled within defined service levels and turnaround times.
• Maintain accurate records and data across operational systems.
• Build strong, professional relationships with customers.
• Work closely with customers, vendors and multiple technical teams to resolve issues.
• Stay current with new technologies, tools and operational processes.
• Contribute to a collaborative, fast-paced and continuously evolving environment.

Skills

Satellite Communications

RF Technology

Networking

Customer Service

Technical Troubleshooting

Job description

Job Description:

Requisition Number: 20397

Contract Type: Permanent

Location(s): Chennai, IN

Specialist, Global Customer Operations

We’re Hiring | Global Customer Operations Specialist – Chennai

Are you passionate about Satellite Communications, RF Technology, Networking and Customer Operations?

We’re looking for a Global Customer Operations Specialist to join our team in Chennai and play a key role in supporting customers across a global, 24x7 operations environment.

This is an exciting opportunity for someone who enjoys combining technical troubleshooting with customer interaction and wants to build deeper expertise in satellite communications.

What You’ll Be Doing

• Handle customer calls and technical requests in English
• Support satellite access and antenna testing activities
• Use web-based applications and operational tools to manage customer requests
• Verify network connectivity and assist with identifying potential network interference
• Troubleshoot customer-impacting technical issues and coordinate with internal NOC teams when escalation is required
• Ensure customer requests are handled within defined service levels and turnaround times
• Maintain accurate records and data across operational systems
• Build strong, professional relationships with customers
• Work closely with customers, vendors and multiple technical teams to resolve issues
• Stay current with new technologies, tools and operational processes
• Contribute to a collaborative, fast-paced and continuously evolving environment

What We’re Looking For

We’re looking for someone with a combination of technical expertise, customer focus and problem-solving ability.

Required

• 2–4 years of experience in Satellite Communications
• Understanding of RF Technology
• 1–2 years of customer service experience or equivalent relevant experience
• Strong aptitude for Networking and Technical Troubleshooting
• Strong problem analysis and resolution skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a time-sensitive environment
• Strong teamwork and cross-functional collaboration skills
• Comfortable working in a 24x7 environment with rotating shifts

You’ll Thrive in This Role If You:

• Enjoy solving technical problems
• Are curious about satellite and RF technologies
• Can communicate confidently with customers and technical teams
• Stay calm and structured when dealing with service-impacting issues
• Take ownership and have a strong sense of urgency
• Enjoy working in a global operations environment

Location: Chennai

Work Environment: 24x7 | Rotational Shifts

If Satellite Communications + RF + Networking + Customer Operations sounds like your kind of opportunity, we’d love to hear from you!

#Hiring #ChennaiJobs #SatelliteCommunications #RF #SatelliteJobs #NOC #Networking #CustomerOperations #TelecomJobs #TechnicalSupport #JobsInChennai #HiringNow #CareerOpportunity

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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