Specialist Client Services Project Manager (AI)

NICE; Pune District; Hybrid; INR 18,00,000 - 25,00,000; Full time

Job summary

A leading software company in Pune is seeking a Specialist Client Services Project Manager to oversee multiple strategic projects, ensuring timely delivery and quality. The ideal candidate will have over 8 years of technology experience, 7 years in project management, and fluency in English. This role offers a hybrid working model, ensuring flexibility while fostering collaboration and innovation.

Benefits

Hybrid work model

Internal career opportunities

Qualifications

• Minimum 8+ years technology experience, 7+ years in project management.
• Fluent in English (writing and speaking).
• Proven experience in managing major projects.

Responsibilities

• Oversee project lifecycle including definition, analysis, and implementation.
• Manage project tasks like schedules and budgets.
• Prepare project status reports and handle customer escalations.

Skills

Project management

Problem-solving

Customer service

Negotiation skills

Organizational skills

Education

BA degree or equivalent

PMP or Prince2 certification

Job description

India - Pune

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a Specialist Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization’s strategic goals. You will work closely with cross‑functional teams to ensure successful project execution, on‑time delivery, and adherence to quality standards.

How will you make an impact?

• Overall responsibility throughout the project lifecycle including requirements definition, business analysis, design, implementation, testing and deployment.
• Manage all project tasks including schedules, budgets, and resources to ensure that quality solutions are delivered within time and cost constraints, build and manage client relationships.
• Mentor staff with a hands‑on approach and foster a learning and growth environment.
• Actively transform business requirements into creative business solutions using existing products and new ideas that demonstrate out‑of‑the‑box thinking.
• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.
• Handle customer escalation and provide corrective actions plan.
• Maintain contact and communication with customer, internal team members, stakeholders, and other participants to ensure on‑time completion of project delivery up to client expectations.
• Identify project priority conflicts and report any issues affecting overall project delivery.
• Coordinate with various groups in NiCE across locations to ensure success of the program.
• Work as a key interface point for business stakeholders, project teams and the GTC team to identify, discuss and resolve any issues related to delivery.
• Communicate program status to stakeholders and executives.
• Plan for project contingencies and anticipate variations that may affect resources, successful implementation.

Have you got what it takes?

• Minimum 8+ years, hands‑on, technology experience – a must.
• Minimum 7 years project management experience in the software/IT industry.
• Fluent in English (writing and speaking).
• PMP or Prince2 certification.
• BA degree or equivalent.
• Proven experience managing several major projects involving diverse operations and technology groups.
• Strong problem‑solving skills.
• Proven ability to negotiate and influence business decisions and directions.
• Excellent organizational, customer service and people skills.
• Excellent problem‑solving skills.
• Ability to meet deadline.

You will have an advantage if you also have:

• Financial securities industry experience including risk management, compliance, AML – huge plus.
• Experience working with waterfall/agile methodologies.
• Experience with onsite and offshore delivery model.

What’s in it for you?

Join an ever‑growing, market‑disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

At NiCE, we work according to the NiCE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9309

About NiCE

NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors over 3 billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.