Specialist - Analytics

Fidelity International; Gurugram District; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Fidelity International in Gurgaon is seeking a Specialist / Senior Analyst in Analytics to lead AI-enabled customer analytics and strategic insights across global functions. You will work on high-impact use cases like retention, propensity modelling, cross-sell, upsell and forecasting while collaborating with business and technology teams.

The role involves end-to-end ownership from problem definition to model development, deployment and adoption, across Sales, Marketing, and Finance.

Qualifications

• 5-9 years of experience in Data Science, ML, or Advanced Analytics.
• Strong hands-on Python and SQL skills.
• Experience building predictive models and ML solutions in commercial environments.
• Understanding of statistics, regression, classification, forecasting and model evaluation.
• Ability to communicate insights effectively to technical and non-technical stakeholders.

Responsibilities

• Develop ML and predictive analytics solutions to support business decisions.
• Build customer retention, propensity, cross-sell, upsell and forecasting models.
• Apply statistical techniques including regression, classification, segmentation and hypothesis testing.
• Translate complex business questions into analytical approaches and insights.
• Partner with Data Engineering and Technology teams to operationalise models.
• Drive adoption of analytics by communicating insights to stakeholders.
• Explore practical applications of AI and emerging technologies to deliver business value.

Skills

Python

SQL

Machine Learning

Data Analytics

Tools

AWS

Snowflake

Job description

About the Opportunity

Job Type: Permanent

Application Deadline: 24 August 2026

Job Description Title: Specialist / Senior Analyst - Analytics Department

Data Value Location: Gurgaon

Reports To: Abhishek Jaiswal

Level: 4/5

About Fidelity International

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Data Value Team and feel like you’re part of something bigger.

About your team

The Data Value function is based in India and supports Fidelity International’s Sales, Marketing, Propositions, Risk, Finance, Customer Service and HR teams across the globe.

The key objectives of the function are:

• To develop deep customer insights for our businesses helping them segment and target customers more effectively
• To develop a fact based understanding of sales trends and identify actionable sales growth opportunities for each of our sales channels
• To understand customer preferences in terms of products, service attributes and marketing activity to help refine each of these
• To help develop new services lines e.g. develop customer analytics for key IFAs, DC Clients, Individual clients etc.
• To develop market and competitive intelligence in our key markets to help shape our business planning in those markets

The function works directly with business heads and other senior stakeholders to identify areas of analytics, define problem statements and develop key insights.

About your role

This role sits at the intersection of AI/ML, customer analytics and business strategy, supporting global functions including Sales, Marketing, Distribution and Finance.

You’ll work on high-impact use cases such as customer retention, propensity modelling, cross-sell, upsell and forecasting while partnering closely with business and technology stakeholders.

This is an opportunity to take end-to-end ownership of analytical solutions, from problem definition through model development, deployment and business adoption.

Key Responsibilities

• Develop Machine Learning and predictive analytics solutions to support business decision-making.
• Build customer retention, propensity, cross-sell, upsell and forecasting models.
• Apply statistical techniques including regression, classification, segmentation and hypothesis testing.
• Translate complex business questions into analytical approaches and actionable insights.
• Partner with Data Engineering and Technology teams to operationalise models and analytics solutions.
• Drive adoption of analytics by communicating insights clearly to business stakeholders.
• Explore practical applications of AI and emerging technologies to deliver measurable business value.

About you

5-9 years of experience in Data Science, Machine Learning or Advanced Analytics.

Strong hands-on Python and SQL skills.

Experience building predictive models and ML solutions in commercial environments.

Strong understanding of statistics, regression, classification, forecasting and model evaluation.

Experience solving customer, sales, marketing or commercial analytics problems.

Ability to communicate insights effectively to both technical and non-technical stakeholders.

Exposure to cloud platforms such as AWS and Snowflake is preferred.

Financial Services, Asset Management or Wealth Management experience is advantageous.

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.