Specialist - #100593

iQor (branded as iQor CXBPO™); Dadri; On-site; INR 200,000 - 400,000; Full time

Job summary

iQor CXBPO is hiring in India to join a dynamic call center team. You will handle a mix of inbound customer service, sales, and collections calls, delivering courteous support and accurate information.

We value energy, reliability and a strong work ethic. The role offers opportunities for growth, comprehensive benefits, and a structured training program to help you excel in a fast-paced environment.

Qualifications

• 4+ years of Call Center experience.
• Ability to develop rapport and demonstrate a caring attitude.
• Excellent data entry and internet navigation skills.
• Clear oral and written communication skills.
• Must be detail oriented.
• Dynamic interpersonal and judgment skills.
• Professional demeanor and dependable work ethic.
• Ability to work in a fast-paced environment and multi-task.

Responsibilities

• Handle inbound customer service calls.
• Process inbound sales calls.
• Take inbound or outbound collections calls.
• Address technical support questions via calls, chat or email.
• Demonstrates excellent customer service and ownership in resolving issues.
• Performs other duties as assigned.

Skills

Call Center Experience

Rapport Building

Data Entry

Clear Communication

Detail Oriented

Interpersonal Skills

Professional Demeanor

Multi-tasking

Education

High school diploma

Job description

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation, great benefits,and a career path that rewards performance with growth and opportunity.

Responsibilities:

• Our Agents can be responsible for a variety of different calls including.
• Handles inbound customer service calls.
• Processes inbound sales calls.
• Takes inbound or placing outbound collections calls.
• Answers technical support inquires via incoming calls, chat or email.
• Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
• Performs other duties as assigned.

Skills Requirements:

• 4 or more years of Call Center experience required.
• Ability to develop rapport and demonstrate a caring attitude.
• Excellent data entry and internet navigation skills.
• Clear, distinct oral and written communication skills.
• Must be detail oriented.
• Dynamic interpersonal and judgment skills.
• Professional demeanor and dependable work ethic.
• Ability to work in a fast-paced environment and multi-task.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.