Position: Specialist / Sr. Specialist -Quality
Location: GSS, Hyderabad, India
Role Overview
The Specialist / Sr. Specialist will drive document control excellence, quality metrics governance, and continuous improvement initiatives. This role requires strong expertise in Electronic Document Management Systems (EDMS-Track wise), regulatory compliance, and the ability to analyze, report, and improve quality performance metrics across business units. The individual will play a key role in ensuring data integrity, inspection readiness, and operational efficiency, while mentoring junior associates and supporting cross-functional stakeholders.
Major Duties and Responsibilities
Document Management System (DMS) & Compliance
- Lead preparation, review, and lifecycle management of controlled documents (SOPs, batch records, specifications, protocols, reports) in compliance with GMP, regulatory, and internal quality standards.
- Act as a Subject Matter Expert (SME) for Track Wise Digital or other EDMS platforms.
- Ensure document version control, archival, retrieval, and audit readiness within the DMS.
- Manage document workflows, approvals, periodic reviews, and obsolescence in alignment with global policies.
- Support regulatory inspections and internal audits by ensuring accuracy, completeness, and traceability of documentation.
- Electronic Batch records creations, development and review.
- Hands-on experience in LMS and LIMS management systems.
Quality Metrics & Reporting
- Develop, monitor, and report key quality metrics (e.g., Lot Acceptance rate, overdue periodic reviews, deviation trends, Change control, CAPA effectiveness, audit observations).
- Generate periodic dashboards and performance reports for stakeholders and leadership reviews.
- Analyze trends and identify opportunities for process optimization and risk mitigation.
- Drive data integrity and accuracy in reporting systems.
- Support continuous improvement initiatives using metric-driven insights.
Operational & Stakeholder Support
- Serve as admin/functional lead for EDMS user management, training, and access control.
- Collaborate with cross-functional teams (QA, QC, Manufacturing, Regulatory) to ensure alignment of documentation practices.
- Provide guidance and mentorship to junior associates on documentation standards and systems usage.
- Lead or support process improvement and digital transformation initiatives within Quality Shared Services.
- Independently manage assigned responsibilities and ensure timely delivery of commitments.
- Ability to lead initiatives and work independently
Project & Deadline Management
- Manage multiple deliverables simultaneously with high accuracy and attention to detail.
- Track timelines and ensure timely completion of assigned tasks.
- Proactively communicate risks, delays, or issues to stakeholders.
Team Collaboration & Oversight
- Review work completed by team members to ensure quality and compliance.
- Provide mentoring, training, and constructive feedback to junior team members.
- Support a collaborative team environment focused on continuous improvement.
Summary of Role Expectations
- Lead preparation, review, and governance of controlled documents.
- Own and drive quality metrics reporting and analysis.
- Act as SME for EDMS platforms and support system enhancements.
- Ensure compliance, inspection readiness, and continuous improvement.
Qualification and Experience:
- B.Pharm / M.Pharm / M.S. (Chemistry, Biochemistry or related field)
- 6 to 10 years of experience in pharmaceutical industry (API/Drug Product QA environments preferred)
- Strong experience in Quality Assurance and Document Management Systems
- Proven experience in quality metrics reporting and data analysis
- Hands-on expertise with Track Wise Digital or other EDMS platforms, EBR, LMS and LIMS.
- Experience in Shared Services environment preferred
- Strong understanding of GMP, regulatory requirements, and inspection readiness
Language/Communication Skills
- Ability to read, analyze, and interpret regulatory guidelines, technical documents, and business reports
- Strong writing skills for SOPs, investigation reports, metrics dashboards, and procedures
- Effective stakeholder communication and presentation skills.